Logistics Dispatch Specialist

Job Description

Job Description

Description:

Join the Fun at Arrow International!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe, and we’re growing fast!

We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off, including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

The Logistics Dispatch Specialist is responsible for coordinating and managing product shipments to ensure on-time pickup and delivery while maintaining accurate logistics records and documentation. The role serves as a liaison between internal teams, customers, and carriers, handling route planning, freight audits, issue resolution, and process improvements. The ideal candidate has experience in logistics or transportation, strong analytical and organizational skills, proficiency with Microsoft Office and logistics software, excellent communication abilities, and the ability to work independently in a fast-paced manufacturing environment with a global supply chain.

Specialist, Logistics Dispatch

Cleveland, OH Warehouse/Logistics

Requirements

Primary Roles and Responsibilities

· Schedule, coordinate and manage deliveries of Arrow Product

· Monitor and manage shipments to ensure OTP (on-time pick-up) and OTD (on-time delivery)

· Accurately load information into the system and complete necessary paperwork

· Act as a liaison between external and internal customers to ensure timely scheduling and pick up.

· Route all deliveries using Arrow International, Inc. software.

· Support business initiatives including lead time and cost reduction, new product development, and learning of logistics network.

· Audit freight bills and work with carriers and distributors to correct improperly billed invoices.

· Effectively resolve any issues that may arise in relation to logistics.

· Actively participate in departmental meetings

· Actively engage in solving crisis situations that would affect the company and is constantly concerned with process improvement.

· Develop and maintain procedures and task tracking.

· Other tasks assigned by the supervisor/manager.

Prerequisites

· Strong analytical skills.

· Access to reliable internet connection from home is essential.

· Experience with MS Office and data program

· Ability to read schematics and technical manuals.

· PC, mechanical and electrical aptitude.

· Excellent written and verbal communication skills.

· Strong customer relations and phone skills.

· Must be self-motivated to work independently without direct supervision.

· Effective planning and organizational skills to efficiently manage time and call load.

· Competency in various software applications including MSOffice.

· Experience with Proprietary software a plus.

· PC applications support experience.

Experience and Education

· Three (3) years of experience in logistics or transportation

· Four (4) years of progressive experience performing duties related to planning, developing, scheduling, managing, and implementing processes.

· Demonstrated interpersonal, communication, organization, and problem-solving skills.

· Experience with a manufacturing company that has a global footprint and supply chain.

· Availability to work weekends.

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

•Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

•The noise level in the work environment is low.

•May be required to sit for long and/or extended periods of time.

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing,

veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.