Client Service Representative

Client Service Representative (CSR)

Are you a friendly, pet-passionate individual with exceptional customer service? Do you thrive in a dynamic environment where wagging tails and purring friends are part of the daily routine? If so, we have the perfect opportunity for you! Join Riverview Animal Clinic as a Client Service Representative (CSR) and be the smiling face that welcomes pets and their owners to a world of top-notch care and compassion.

We are a privately owned, AAHA accredited general practice and strive to create longevity and career opportunities for professional development at all levels. We focus on patient-centered progressive care and Riverview Animal Clinic wants to work to create innovators in all areas of the clinic and in the services we provide. Our doors are open to an individual who craves the opportunity for growth and to contribute to positivity and collaboration in the workplace. If you're ready to take your career to the next level, and to join a talented, compassionate group of veterinary caregivers, we'd love to talk to you! Please submit your resume and cover letter. This is a full time position with a generous benefit package. Join us in creating a positive and caring environment for pets and their owners alike! Your journey into a rewarding career in animal health starts here!

About Us:

• We have seven veterinarians and focus on patient-centered progressive care by offering a wide range of medical and boarding services. We provide services for companion and exotic animals! Medical services include wellness, urgent care/emergencies during daytime hours, ultrasounds, digital radiographs / digital dental radiographs, endoscopy, laser therapy, chemotherapy, orthopedics, full in-house lab, and so much more!
• RAC encourages personal and professional growth for all team members. Along with on the job training, we provide opportunities for Continued Education for further development of your skillset and knowledge!

Job Duties:

• As a Client Service Representative (CSR), your primary focus is to deliver outstanding client services across various communication channels, including in-person interactions, phone calls, emails, and other forms of correspondence.
• CSRs play a pivotal role in efficiently coordinating and overseeing appointment schedules, handling client forms, processing invoices, and collecting payments. Additionally, CSRs actively engage in providing clients with informative guidance on basic pet care and available services, contributing to a comprehensive client education experience.

Key Qualifications:

• Problem Solving Abilities: As a CSR, you will be the first point of contact for our clients, playing a key role in ensuring their needs are met efficiently and effectively. We are seeking an individual with exceptional problem-solving skills to navigate a variety of client situations and provide solutions that prioritize the well-being of our patients.
• Adaptability: Quickly assess and adapt to unforeseen challenges in a veterinary environment. Demonstrate flexibility in handling diverse client needs and unexpected situations.
• Effective Communication: Clearly convey information to clients regarding treatment plans, pricing, and other relevant details. Collaborate with the veterinary team to ensure accurate and timely communication.

Schedule:

• Schedule consists of four 10-hour shifts with weekend rotation. Shifts generally are 7:00am-6:00pm, although some opening and closing shifts will be necessary. A partial kennel shift will be required once a month.

Benefits:

• We offer a generous benefit package, including: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Service Discounts, Uniform Allowance, Continued Education Stipend, 401K, Short Term Disability.