Schwartz Center Director of Learning and Development (Training Strategy & Innovation)

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
The Schwartz Center for Compassionate Healthcare's mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with national and international reach, with nearly 800 partners in the US, Canada, Australia, New Zealand, the United Kingdom, and Ireland conducting Schwartz Rounds. Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families. The Schwartz Center's strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care. We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our active sites. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

The Director of Learning and Development is responsible for supporting new and existing programs at the Schwartz Center, including Schwartz Rounds, Stress First Aid, and other programs as needed, with a primary focus on developing, executing, evaluating and enhancing training and education for leaders from partner sites. The Director of Learning and Development will administer the Schwartz Center's Learning Center (ie, learning management system); create, update, and maintain training materials and online coursework; work with internal and external stakeholders to develop and roll out educational materials and resources to support Schwartz Center programs; create and facilitate program-related trainings and events for Schwartz Center partner organizations; contribute to new program development; lead project management for select relevant Programs team initiatives; and supervise the Training Specialist. This position reports to the Chief Clinical Officer as part of the Programs team and collaborates regularly with the Systems and Operations teams at the Schwartz Center.

Qualifications

Training & Education

• Leads the strategy and design of the Schwartz Center's global training ecosystem, leveraging existing offerings while building scalable learning models and expanding a revenue-generating training portfolio
• Leads the development and optimization of the learning management system (LMS) by partnering with internal and external stakeholders to develop, review, and maintain course content
• Applies best practices in instructional design to develop innovative training and support programs and resources related to the organizational mission
• Develops and facilitates in-person and online training and support programs as applicable
• Designs and launches high-impact learning experiences across platforms, partnering with a global community of content experts and thought leaders to co-create engaging education
• Drives the evolution of the Schwartz Center's digital learning environment, including the LMS and multimedia content
• Ensures appropriate training is delivered to Schwartz Center member teams to ensure the success of Schwartz Center programs
• Supervises Training Specialist in onboarding of all new members and transitioning relationships to Program Advisors
• Directs the development of evaluation tools for courses, programming, and membership. Utilizes evaluation data to improve program content and delivery
• Supports the development of new programming related to the organizational mission, with particular contribution to the creation of supporting educational and training strategies
• May support partner organizations as needed
• Special projects, as assigned

Skills & Competencies

• Graduate degree in a relevant field (eg, education, organizational development, adult learning, public health or a healthcare profession) or a minimum of 5-7 years of experience in training, learning and development or professional education including designing and implementing training programs at scale
• Experience designing and implementing training programs across multiple modalities (in-person, virtual, and asynchronous), including scalable learning approaches
• Strong instructional design skills grounded in adult learning principles, with the ability to translate complex concepts into engaging educational experiences
• Learning Management System administration and course development experience
• Experience in a healthcare setting and familiarity with healthcare organizational roles and priorities
• Experience with Schwartz Center programs including Schwartz Rounds and Stress First Aid (desired)
• Strong project management skills
• Strong public speaking and facilitation skills
• Strong written communication skills, organizational skills, detail-oriented, and efficient
• Strong commitment to quality work, customer service, and high productivity
• Ability to think critically and creatively
• Flexibility to handle multiple tasks at once
• Skills to manage up and across
• High degree of initiative and independent judgment
• Excellent computer skills including extensive knowledge of Word, Outlook, Teams, Excel, PowerPoint, project management tools (eg, Project, Asana, etc.), Salesforce or other databases
• Demonstrated commitment to the Schwartz Center's mission and vision

Additional Job Details (if applicable)

TO APPLY:

Applications should include a current resume and a cover letter detailing applicable experience and accomplishments.

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$99,465.60 - $141,804.00/Annual

Grade
8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

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At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.