Operations Manager
Virtual Vocations Inc
Leading a customer-facing Tier 2 technical support team, the full-time remote Operations Manager will manage a blended team of System Engineers and Activation Technicians, ensuring timely resolution of activation and post-activation issues while driving operational performance and team development. Key responsibilities Lead, coach, and develop a blended team of System Engineers and Activation Technicians Own the identification, triage, and resolution of system fallout and order exceptions across activation workflows Coordinate cross-functionally with IT, Engineering, and Automation teams to resolve systemic defects and improve order flow-through Required qualifications Minimum Bachelor's Degree and 3+ years of related business operations management experience Proven leader with a passion for leveraging AI, automation, and emerging technologies to transform operations Track record of leading teams through transformation and implementing new operating models Skilled at developing talent and creating an environment of innovation and operational excellence Strong people leader capable of building an inclusive, high-performing culture across diverse teams
Vacancy posted 3 days ago
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