Customer Service Representative

We're Hiring: Customer Service Representative

Location: The Woodlands, Texas (On-Site)

Company: Aquapharm PChem, LLC

About Aquapharm PChem

Aquapharm PChem, now part of the RP-Sanjiv Goenka (RPSG) Group, is a leading specialty chemical manufacturer serving the oilfield, industrial, and water treatment markets. Located in the heart of the world's petrochemical hub, our APChem facility combines decades of chemical expertise with innovative solutions to deliver exceptional value to customers worldwide.

As a wholly owned subsidiary of Aquapharm Chemical Limited, a global leader in phosphonate chemistry and water treatment solutions, we are committed to quality, innovation, and customer excellence. Backed by the strength and resources of the RP-Sanjiv Goenka Group, we continue to expand our capabilities and global reach.

The Opportunity

We are seeking an experienced Customer Service Representative with Import/Export and Logistics experience to join our team in The Woodlands, Texas. This role will be the primary point of contact for our clients, provide timely and support in response to inquiries about products, services, prices, schedules, and deliveries. The CSR will receive, review, and process customer orders and ensure timely shipment and delivery of all orders. This position is in The Woodlands, Texas on-site daily and will report to the Director of Customer Service.

Key Responsibilities

• Communicate effectively with Customers, Internal Teams and/or Freight Carriers.
• Acknowledge and assist customers in a timely manner.
• Complete Order Process from initial receipt through order shipment and delivery, using a defined process.
• Process customer orders efficiently, in a timely manner to meet customer demand.
• Organize workflow to meet customer deadlines.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
• Logistics management of orders, to ensure smooth and timely freight process flow.
• Identify carriers, manage performance, and negotiate rates through reporting and other available tools.
• Tender and monitor orders to carriers and/or brokers to ensure on-time delivery.
• Account maintenance to include regular updates of contact information, ship to requirements, etc.
• Build sustainable relationships through open and interactive communication.
• Report changes in order patterns or lost/canceled orders due to pricing to sales team to retain customers and/or seek alternatives.

Qualifications

• 5+ years of customer service experience within the Chemical Industry
• Experience with CRM and ERP systems (Salesforce and Datacor preferred)
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail, processing a sales aptitude and interested in preventing errors and solving problems.
• Ability to react well under pressure and treat others with respect while maintaining professionalism.
• Bachelor's degree preferred

Why Join Aquapharm PChem?

• Be part of a growing global organization backed by the RP-Sanjiv Goenka Group
• Work with industry-leading products and technologies
• Collaborate with talented professionals in a dynamic environment
• Make a direct impact on customer success and operational excellence

Apply Today

If you're a customer-focused professional with import/export expertise and a passion for delivering exceptional service, we'd love to hear from you.

???? Apply now or share your resume with our Talent Acquisition team.

Aquapharm PChem, LLC is an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment on the basis of their qualification for the job in question without regard to their race, color, religion, sex, national origin age, disability, military/veteran status, genetic characteristics or any other characteristic protected by applicable federal, state or local law. We are unable to sponsor employment visas or consider individuals on time-limited visa status for this position.

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