HVAC Service Technician

Marshall's Specialty Services Job Opportunity

Marshall's Specialty Services has been a trusted name in Lane County since 1948, helping homeowners stay comfortable in their spaces. We take a whole-home approach, specializing in HVAC, insulation and spray foam, fireplaces and hearth products, and ongoing HVAC service. Our mission is simple: educate our customers, deliver exceptional workmanship, and create comfortable, efficient homes. We're proud of a culture built on quality, teamwork, and doing right by both our customers and each other. This role is ideal for someone who takes pride in hands-on work in the field, brings a strong work ethic to every job, and enjoys helping people feel comfortable and cared for in their homes. If you're dependable, detail-oriented, and motivated to deliver great service every day, you'll fit right in.

Location: 4110 Olympic St. Springfield, OR 97478

We offer a strong benefits package, including:

• Medical, dental, and vision insurance, with the base employee plan fully covered by Marshall's
• 401(k)/Roth retirement plan with up to a 4% company match
• Vacation pay, sick pay and 6 paid annual holidays with an additional personal holiday you choose each year
• Additional incentives such as Spiffs

We're looking for team members who take pride in their work, collaborate well with others, and enjoy building relationships with customers. If you're ready for a long-term career with real opportunities for growth, you'll find it here.

Summary / Objective

To perform "The Perfect Service Call" during preventative maintenance and diagnostics on residential heating and air conditioning systems: tanked and tankless water heaters, ducted systems, ductless systems, gas and pellet stoves, gas fireplaces and inserts according to company standards providing the customer with a high-quality experience. Perform like for like tanked and tankless water heater change outs. Perform diagnostic service calls during extended hours and weekend on-call rotations with phone assistance as needed. Develop beginning understanding and basic troubleshooting skills for geothermal systems.

Position Type and Expected Hours of Work

This is a full-time, non-exempt position. Work hours are based on business needs and may vary. Extended hours and weekend work may be required to meet operational demands.

Essential Job Functions

• Assist with gathering information on-site for commercial maintenance bids
• Train Level 1 - 3 Service Techs on how to perform The Perfect Service Call during ride-alongs and on the job
• Run extended hours and on-call weekend rotation service calls with phone assistance as needed
• Perform residential and light commercial preventative maintenance on all HVAC, water heating and gas fireplace/insert/pellet equipment according to company standards using The Perfect Service Call method to provide a friendly, high-quality customer experience
• Proficiently perform diagnostics and maintenance on tanked and tankless water heaters
• Proficiently perform diagnostics and maintenance on ducted and ductless equipment
• Proficiently perform diagnostics and maintenance on gas fireplaces, gas inserts, gas stoves, and pellet stoves and inserts
• Proficiently perform like for like change outs of tanked and tankless water heaters
• Demonstrate the ability to meet company KPI's on the monthly Service Incentive Report, specifically meeting or exceeding truck revenue targets for a minimum of 9 out of 12 months
• Maintain professional appearance and attitude at all times

The Perfect Service Call

• Arrive at the job site at scheduled time and location as dispatched
• Relocate from one job site to another job site as dispatched during the workday
• Report to the dispatcher when arriving and leaving job site
• Operate company vehicle safely, obeying all traffic laws
• Follow instructions from supervisor and/or dispatcher and carry out work in a timely manner
• Report problems with company tools or vehicles promptly
• Report problems with personal tools for possible replacement
• Report problems with equipment to Service Dispatcher to expedite parts delivery
• Report problems with customers to Manager or Service Dispatcher immediately
• Document work with written notes and photos in software program
• Communicate with customers and collect C.O.D. on service visits as directed
• Gather information about equipment replacement needs and inform dispatch and sales so they can schedule a replacement estimate appointment using software checklist forms
• Inform and educate customers about the benefits of preventative maintenance
• Inform and educate customers on additional products or services available through company
• Inform customer of replacement options following company guidelines
• Demonstrate customer service skills
• Demonstrated ability to clean indoor and outdoor coils
• Complete all service related forms properly
• Demonstrate in depth knowledge of electrical refrigeration principles
• Demonstrate in depth knowledge of service tools and testing devices
• Demonstrate in depth soldering skills
• Attend team meetings, scheduled training/ meet training requirements as set by the company
• Continuing education
• Other duties as assigned

Travel Travel may be required for training, events, and job site support

Education and Experience

• 4-5 years of related HVAC experience
• Must pass drug and background screens
• Valid driver's license and insurable through Marshall's insurance carrier
• Able to communicate clearly in English both verbally and in writing
• Ability to work with tools used in the job in a safe manner
• Water Heater Installer's License required
• LP License required
• NATE Certification in Gas Heating (Air) Service required

This position requires:

• Great communication skills
• Attention to detail
• Written and Photographic Documentation in Software Program
• Continuous Learning and Professional Development
• Customer/Client focused
• Quality Oriented/Work Standards
• Safety Awareness

Work Environment This position may involve exposure to various environmental conditions including heat, cold, humidity, snow, and wet conditions. The role may require working in confined spaces and you may be exposed to insects, animals, mammals, reptiles and other conditions deemed by worksite. Physical Demands Reaching, bending, stooping, walking, sitting, crawling, squatting. Holding, carrying objects and lifting – including heavy objects such as equipment up to 100 pounds. Use of tools and equipment such as cell phones, tablets, hand tools and ladders including extension ladders. Use of vision abilities includes close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to focus. Must be able to hear and speak. Must be able to work in small or confined workspaces.