IT Support Specialist

Venture is a software development company specializing in the healthcare industry. We are comprised of a small, tight-knit team that has developed software together exclusively for 10 years. We embrace new technology and strive for excellence. We are determined to be the best at what we do. Our flagship product, GoRev, is a full-featured Health Information/Laboratory Information system. Responsibilities of the IT Support Specialist – Tier 1: This is largely a work from home position, who’s number one responsibility will be to provide technical support to all GoRev clients and staff. A candidate must be well-spoken, willing to learn a proprietary software program, while competently documenting learned processes. Utilizing our phone and ticketing system, you will be required to interact with developers and customers directly while providing outstanding customer support. This position works in both Linux and Microsoft environments. A strong understanding of basic networking and customer support troubleshooting is a must. This is position requires being in an “On-Call” rotation with the other support agents. “On-Call” being a week-long obligation that answers all after-hour calls and requests. Responsibilities Front-End Helpdesk Support Resolving Support Tickets Help guiding and training new employees in ticketing, phone system, and/or other helpdesk related items Documentation of Processes Documentation of EComms event ticket for Secops Remotely assist users in various locations using desktop sharing software. Server health monitoring and upkeep Required Skills: Self–motivated, with excellent customer service skills Strong technical knowledge of Linux, Window’s, and SQL Strong analytical and problem-solving skills Strong written and verbal communication skills with outstanding attention to detail Ability to write clear and concise documentation and notes Ability to work in a fast-paced environment and meet aggressive deadlines focusing on quality, compliance, and attention to detail Ability to occasionally work evenings and weekends Qualifications / Requirements 2 – 5 years helpdesk support experience Experience with Windows XP, 7, 8, 10 and Office #J-18808-Ljbffr GoRev