Help Desk Manager: Lead IT Support & Service Excellence
Choate Construction
Choate Construction Company in Charlotte, NC seeks a Help Desk Manager with 5+ years of IT support leadership to guide a team serving ~600 employees. You will drive service excellence, oversee ticket quality, escalation handling, and daily operations while partnering with the IT Director to shape processes and staffing. You will mentor staff, develop training resources, manage onboarding/offboarding provisioning, and contribute to ongoing process improvements to deliver outstanding end-user #J-18808-Ljbffr Choate Construction
Vacancy posted 3 days ago
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