Technical Support Specialist II

Core Responsibilities:

* Troubleshooting software and hardware issues for end-u .
* Providing timely and effective technical support to customers via phone, email, and chat.
* Collaborating with cross-functional teams to resolve complex technical problems.
* Connecting mobile devices (iOS, Android, Windows) to a corporate infrastructure
* Documenting and tracking customer interactions and technical issues in a ticketing system.

Day-to-Day:

A client of Insight Global is looking for a bright, dynamic, hands-on 2nd-line support analyst to join a talented and highly valued team. Working from the office based in Alpharetta, GA supporting 13K internal u across the USA and worldwide. You will also be liaising with 1st line service desk analysts and 3rd line senior support specialists. The client is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management. As a Technical Support Specialist II, you will provide technical support through on-site and remote u . This role is critical for ensuring customer satisfaction and maintaining the company's reputation. For this role, you will need to be a great communicator who understands the importance of good customer service. You must have good attention to detail, be reliable, and be highly organized. The pay rate for this role ranges between $22-27/hour based on years of relevant experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

* 5 years experience in a support role within a enterprise environment
* Azure knowledge - Entra ID/AzureAD
* Endpoint management
* Possess an extensive background in technical support and customer service.
* Be able to provide excellent customer service and communication skills.
* Experience supporting both MacOS and Windows
o Utilizing JAMF for Mac support
* Be able to troubleshoot complex technical issues in a timely manner.
* Experience with ITSM software, such as TOPdesk, Service Now, Remedy


Nice to Have Skills & Experience

* Certifications or trainings


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.