Sr Operations Manager

The Modi Law Firm PLLC focuses on complex immigration cases, from investor visas to deportation defense. The firm is driven by a mission to deliver personalized, life‑changing legal services with a high‑quality, team‑oriented approach. Founded by Susham Modi, it has offices in Houston and plans to expand into Dallas‑Fort Worth, positioning the firm for continued growth while maintaining client‑centric advocacy. Senior Operations Manager — The Senior Operations Manager (SOM) builds the firm’s operational backbone. The role is a high‑impact position focused on improving efficiency, aligning the team, supporting scalable growth, and ensuring consistent, high‑quality legal service delivery. The SOM owns operational execution and accountability; hiring, legal work, and financial authority remain with the founder. Responsibilities Build Operational Framework: Develop firm‑wide dashboards to track ROI, revenue, margins, and intake conversion. Standardize Procedures: Define, document, and implement SOPs for workflows including intake, billing, and client communication. Establish KPIs: Create KPI frameworks, reporting rhythms, and accountability processes to monitor performance, identify issues early, and improve execution. Systems Integration: Integrate tools such as Lawmatics, Docketwise, QuickBooks, LawPay, and other systems to improve data visibility, reduce manual handoffs, and support decision‑making across intake, billing, case management, and reporting. AI & Automation: Use AI tools (e.g., Claude) and Zapier‑style integrations to increase capacity, reduce manual work, and support high‑quality legal work. Optimize Intake: Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAs. Lead Change Management: Drive early operational projects, train the team on new systems and processes. Ensure Data Accuracy: Establish data standards and ensure timely inputs for strategic decision‑making. Operational Accountability: Monitor deadlines, KPIs, workflows, and project progress; surface issues early and elevate concerns to the founder as needed. Qualifications Experience in Operations: Proven experience in operations within SMBs; law‑firm background preferred. CRM and Process Expertise: Hands‑on CRM ownership and process build‑out, preferably with Lawmatics. Tech and Automation Skills: Familiarity with AI tools and integrations like Zapier. Data and Reporting Skills: Competence in creating and managing analytics dashboards for performance tracking. Strong Project Management: Ability to plan and execute projects in a dynamic environment with high follow‑through. Communication Skills: Excellent clarity in communication, setting expectations, and maintaining accountability. Values Alignment: Mission‑driven and quality‑obsessed, with a humble, low‑ego approach. Education: Bachelor’s degree required; additional certifications are a plus. Benefits Mission‑Driven Impact: Work on complex immigration matters that truly change lives. Architect of Growth: Integral to launching the Dallas office and scaling operations from the ground up. Collaboration with Leadership: Direct interaction with the founder, unique learning opportunity. Cultural Fit: Respectful, no‑drama team with clear communication and shared goals. Competitive Compensation + Performance Incentives: Target salary range of $80,000 - $90,000 , depending on experience, qualifications, market alignment, and overall fit, with potential performance‑based incentives. Paid Time Off: Two weeks of PTO. Holidays: Federal holidays observed. Schedule: 8:30 AM–5:30 PM, with a 1‑hour lunch break. Location: Preferred candidate will be based in Dallas‑Fort Worth. Initial onboarding may take place in Houston for approximately two weeks. Work Arrangement: Remote initially while the Dallas‑Fort Worth office is being launched, transitioning to primarily onsite once the office is established. Travel: Occasional travel to Houston may be required, likely every couple of months. Growth Path: Opportunity to grow from Senior Operations Manager into Director of Operations or potential COO‑level responsibilities as the firm scales. This is a unique opportunity to propel The Modi Law Firm into its next stage of growth. Your contributions will help shape the firm’s future and leave a lasting imprint on operational excellence and client services. If you are ready to lead with impact and innovation, we invite you to apply and embark on this transformative journey with us. #J-18808-Ljbffr Crisp Recruit