Customer Care Rep. I

Company Overview The property technology space is growing rapidly, and Kastle Systems is a global leader in managed security. With 460 million square feet of real estate served worldwide, Kastle offers integrated security solutions—access control, video surveillance, and remote monitoring—to help commercial, multifamily, education and construction clients protect their assets efficiently and with 24/7 performance. Responsibilities Receive client communications, evaluate issues, and resolve or appropriately escalate them. Ensure customer issues are resolved efficiently and satisfactorily. Perform card administration, create work orders, update data, request reports, and handle various client requests. Validate completion of all requests and acknowledge to the customer. Maintain awareness of customer needs and forward growth or enhancement opportunities to the Account Manager, Sales, or Business Development teams. Communicate any non‑standard client goals or requests to the client’s Account Manager for follow‑up. Understand the policies and procedures of Operations, Service, Account Management, and Billing to set proper expectations for customers. Qualifications 1–3 years of customer service experience preferred. Excellent written and verbal communication skills. Clear speaking voice and professional telephone manner. Strong organizational abilities. Desire to provide excellent customer assistance. Team‑player mindset with the ability to collaborate with customers and coworkers. Equal Opportunity Statement At Kastle, we believe that diversity makes us stronger – at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws. #J-18808-Ljbffr Kastle Systems