Inside Sales Support

Inside Sales Support - Charlotte, NC

At Fonroche Lighting America, we are transforming the way outdoor spaces are illuminated with off-grid, solar-powered street lighting. As the industry leader in autonomous solar lighting, we provide municipalities, developers, and commercial facilities with a cost-effective, reliable, and sustainable alternative to traditional grid-connected lighting.

As Inside Sales Support, you will serve as the operational and communication hub for a specific sales territory. You'll coordinate directly with Sales Managers, customers, municipalities, and internal teams to keep projects moving efficiently. This includes managing Salesforce data, scheduling meetings, supporting bids, sending outreach and follow-ups, and ensuring the sales process stays organized and on track.

This role is ideal for someone who is organized, proactive, service-oriented, and comfortable interacting with both internal stakeholders and external customers.

What You'll Do

Territory & Customer Coordination

• Communicate directly with customers, municipalities, and partners to gather information, follow up on open items, or confirm project details.
• Cold call and send outreach emails or messages to engage city contacts and help set up meetings for Territory Sales Managers.
• Schedule demos, site visits, Teams calls, and customer meetings for assigned reps.
• Manage calendars, coordinate logistics, and help reps stay organized.
• Assist with event coordinationlunch-and-learns, local conferences, and municipal meetings.
• Send follow-ups, confirmations, reminders, and meeting notes.

Salesforce & Project Management

• Enter and update accounts, contacts, project information, and opportunities in Salesforce with accuracy and consistency.
• Review new opportunities to ensure complete detailsmaps, geographic data, project notesare entered before moving to the next step.
• Maintain data integrity by identifying duplicates, correcting errors, and filling missing fields.
• Create reports and dashboards used for territory forecasting and weekly sales meetings.

Cross-Functional Support

• Work closely with Sales Enablement on bids, submissions, proposal documents, and compliance forms.
• Coordinate with Application Design to provide accurate geographic inputs, maps, photos, and project specifics for solar studies.
• Communicate with Production and Supply Chain regarding timelines, inventory, ETA updates, and larger basket orders.
• Serve as the central connector between sales, design, production, and operations so projects stay on track.

Administrative & Operational Responsibilities

• Maintain organized documentation, customer files, templates, and shared resources.
• Prepare background research, project notes, and meeting recaps for upcoming calls.
• Support onboarding for new representatives by helping them with schedules, systems, and territory-specific resources.
• Assist with formatting proposals, uploading documents, and managing day-to-day administrative tasks.

What You Bring

• Experience in sales support, customer support, project coordination, or administrative roles preferred.
• Strong communication skills and comfort interacting with customers professionally by phone and email.
• Excellent organizational skills - you enjoy managing details and keeping multiple tasks on track.
• Familiarity with Salesforce or other CRM systems (or willingness to learn quickly).
• Ability to support multiple reps in a busy, fast-moving environment.
• Proficiency in Microsoft Teams, Outlook, Excel, and shared file systems.
• A proactive, problem-solving mindset - you anticipate needs and address issues before they cause delays.
• On-Site Requirement: This role is based in Charlotte, NC for collaboration and team synergy.

Perks

• Competitive Base Salary
• Great Team Culture: We believe in collaboration, transparency, and celebrating wins together.
• Comprehensive Benefits Package: Includes Medical, Dental, and Vision.
• Generous PTO Policy: Because recharging matters.
• Career Growth Opportunities: We're expanding and invest in internal talent.
• Meaningful Impact: Help support sustainable, solar-powered lighting projects across the country.

Fonroche Lighting America