Turndown Attendant

Job Description

Job Description

Turndown Attendant

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

As a Turndown Attendant, you will play a crucial role in ensuring our guests experience the utmost comfort and relaxation during their stay. Your attention to detail and commitment to delivering exceptional service will contribute to the overall guest satisfaction and reputation of our establishment.

Roles and Responsibilities

Job duties include; although are not limited to:

• Provide evening turndown service to guest rooms, ensuring that each room is prepared for a restful night's sleep.
• Greet guests in a friendly and professional manner while respecting their privacy and individual preferences.
• Prepare the room for turndown service, including adjusting curtains, dimming lights, and setting the appropriate ambiance.
• Turn down the bed, fluff pillows, and place amenities such as chocolates, water, or other requested items.
• Tidy up the room by organizing personal items, hanging towels, and disposing of any trash or used amenities.
• Ensure that all guest supplies are replenished, such as toiletries, towels, and linens.
• Perform a final check to ensure that the room is in perfect condition, addressing any concerns or issues as needed.
• Communicate effectively with the housekeeping team to report any maintenance or repair needs.
• Maintain a clean and organized turndown cart and storage areas.
• Adhere to established health and safety standards while carrying out duties.

QUALIFICATIONS:

1. Previous experience in a housekeeping or turndown attendant role in a luxury environment is preferred. 
2. Strong attention to detail and a passion for delivering exceptional guest experiences.
3. Excellent communication skills, with the ability to interact professionally and courteously with guests and colleagues.
4. Ability to work independently and efficiently, managing time effectively to complete tasks within a timely manner.
5. Respect for guest privacy and discretion when working in guest rooms.
6. Physical ability to lift, push, and pull heavy items, and stand for extended periods.
7. Flexibility to work evening shifts, weekends, and holidays as required by the hotel's operational needs.

PHYSICAL REQUIREMENTS:

Must be able to stand and exert well-placed mobility for up to 7 hours in length. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communication with guests, supervisors, and other employees. Requires manual dexterity to use and operate all necessary equipment.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for. 

1. Go the EXTRA mile in our efforts
2. Be RESPECTFUL to our guests and colleagues
3. Deliver service in a CARING fashion
4. Be OUTSTANDING
5. Express your own personality – Create your LEGACY
6. Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*