Patient Services Associate

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The PSA greets and provides check-in prior to an appointment, collects payments, communicates about waiting times, supports check-out activities, responds to patient calls and inquiries with timely service, schedules and coordinates patient appointments, completes insurance verification and updates patient insurance information to support accurate billing and efficient payment for services. The PSA prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff in delivering high-quality care to every patient, every day. Patient Reception & Check-In/Check-Out Welcome patients and visitors in a professional, friendly manner. Register and check in patients; verify demographic and insurance information. Collect copayments and outstanding balances. Schedule follow-up appointments and provide visit summaries or referrals as needed. Scheduling & Communication Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol. Confirm, reschedule, and communicate changes or delays promptly. Manage high-volume incoming calls using proper telephone etiquette. Record accurate messages and route inquiries to appropriate team members. Coordinate communication between patients, providers, and staff. Insurance & Billing Support Review and update patient demographics and insurance information. Verify insurance eligibility and benefits prior to appointments. Obtain and document pre-authorizations and referrals as required. Communicate coverage issues or policy changes to patients before visits. Assist patients with insurance inquiries and time-of-service payment expectations. Maintain knowledge of insurance requirements, including managed care and government programs. Administrative Support Prepare daily clinic schedules and complete chart prep for upcoming appointments. Support office operations, including faxing, scanning and indexing documents into the patient’s medical record. Customer Service & Compliance Provide compassionate assistance and resolve patient concerns promptly. Ensure patient confidentiality and compliance with HIPAA regulations. Contribute to a clean, safe, and welcoming environment. Education High school diploma or general education diploma (GED), or equivalent combination of education and experience. Experience 2-3 years recent experience in a related position in a medical office setting preferred. Strong computer knowledge (Microsoft Office) preferred. Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred. Skills & Abilities Knowledge of medical terminology. Superior customer service skills. Excellent verbal and written communication. Ability to work in a fast-paced environment. Ability to work on multiple projects at one time. Ability to work as a team player. Ability to prioritize responsibilities and meet deadlines. Ability to work in a high stress environment. Benefits We offer a comprehensive benefits package, including Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Health Savings Accounts (HSAs), a 401(k) plan, and an Employee Stock Purchase Program. Some benefits are provided at no cost, while others require cost sharing between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr