Medical Receptionist

Medical ReceptionistSamaritan Daytop Village is a leading human services organization in New York State serving over 38,000 New Yorkers annually across more than 60 locations through Transitional Housing, Community Based Services, and Residential and Outpatient programs. First Steps Intensive Crisis Stabilization Center (ICSC), operated by Samaritan Daytop Village in Rockland County, is a 24/7 program dually licensed by OMH and OASAS to provide rapid, short-term support for children ages 5+ and adults in mental health or substance use crisis. Our multidisciplinary team utilizes a trauma-informed, harm-reduction framework to stabilize individuals and connect them with long-term care while avoiding unnecessary emergency room visits.We are seeking a professional and welcoming Medical Receptionist to serve as the primary point of contact for the front desk. This individual ensures smooth daily operations by greeting visitors, managing schedules, and handling phone calls in a trauma-informed manner. The role is responsible for patient registration, insurance verification, and maintaining secure electronic health records. This position is ideal for a detail-oriented professional with a strong customer service background who thrives in a fast-paced environment.ResponsibilitiesProvides front desk coverage by greeting clients and visitors in a respectful and welcoming mannerManages multi-line phone systems and routes calls to the appropriate staff or departmentsCoordinates patient registration by entering demographic data and verifying insurance coverageMaintains program calendars and coordinates staff schedules and meetingsManages electronic health records by scanning and filing documents in compliance with privacy standardsHandles the processing of consents and authorizations for patient careTracks and orders office supplies to ensure uninterrupted program operationsAssists with data entry for attendance tracking and quality improvement reportingSupports administrative tasks including onboarding paperwork and timesheet collectionMaintains a clean and organized front office environment for staff and visitorsQualificationsHigh school diploma or equivalent required with some college or an associate degree preferredMinimum of one year of administrative or receptionist experience in a healthcare or social services settingProficiency with Microsoft Office Suite including Word, Excel, and OutlookExperience with electronic health records and insurance verification processesStrong customer service skills with the ability to assist individuals in distress with empathy and respectExcellent organizational skills and the ability to prioritize tasks in a fast-paced environmentAbility to maintain strict confidentiality of sensitive patient informationProfessional communication style suited for a behavioral health environmentWillingness to obtain CPR or BLS certificationThis is a full-time non-exempt role with an hourly rate of $21.97-$26.23 (annualized at 35 hours a week to $40,000-$47,741) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, an option for daily pay, and tuition reimbursement.This role is located in Blauvelt, NY with a schedule of Sunday-Thursday 4pm-12am.