Account Manager

Job Description

Job Description

Do you like people? Do you have high energy? Do you thrive in a fast paced environment? Do you notice the minor details naturally? Do you like to be surrounded by over-achievers? Do you work hard and play hard? Does this sound like you?

On the sales team, we have all sorts of roles and skill-sets, and are looking to enhance our project management and inside/outside sales depth. We're proudly in business for over 15 years and have a very seasoned depth of wonderful clients, and referrals. Our team focuses on pleasing our Key Accounts, prospecting for new accounts, and prioritize most of our efforts and activities supporting this philosophy.

We have a nice workspace that our team loves close to where highways I35 & I635 meet. If you are new to the industry, with the right attitude, we are very willing to train you up on our proprietary order entry system as well as product knowledge, color, design, etc.

Quality and Accountability are two characteristics that we've recently highlighted from the Pillars of our foundation. Do you sound like a person that wants to work with colleagues who are all focusing and improving on being a better teammate?

Compensation: Base salary + Commission (Based on experience).

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Account Manager Qualifications

• Account Management experience is preferred but not required.
• Knowledge of design/marketing/branding, signage, printing, and direct mail is a plus.
• Possesses a solid knowledge of MIS systems and order entry processes.
• Handles all communications with customers in a professional and respectful manner.
• Strong analytical skills (break down projects into steps or sets).
• Excellent writing and verbal skills.
• Professional appearance and decorum.
• Strong organizational and time-management skills.
• Ability to shift priorities quickly and as needed.
• Ability to be part of a strong, team orientated, and successful team.
• Looking for a career, not a just another job!

Business Development/Account Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing.
• Maintains a professional appearance.
• Ensure all clients have a positive customer experience.
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area).
• Consults with customers to help them make decisions; up-sells and cross-sells when there are opportunities.
• Asks probing questions to support the internal team's ability to produce the client requested project.
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up.
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy.
• Routinely resolves customer inquiries and complaints.
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures.
• Source, schedule, and meet potential new business/customers out in the field.
• Ability and willingness to go out and survey client/business sites for measurements on potential print, signage, and/or installation projects.

Come join our growing team and be part of our sales organization. Our goal is to build a high performing Sales and Service Organization that is systematic in its approach, is sustainable, and built around and in a team atmosphere. We are aiming to reach the next level of revenue growth and profitability!

Key Skills: Organizational skills, confidence with making and receiving client phone calls, establishing rapport, customer service orientated, motivated and driven to meet and exceed sales goals, high flexibility to help solve clients needs, thrives in a fast paced multi-tasking environment, likes hard work, and is a TEAM player.