Senior Customer Service Representative (Banking experience required)

Senior Customer Service Representative (Banking Experience Required)

Support the Branch manager in the daily management of branch operations while delivering exceptional customer service. Handling account opening, account maintenance, and related customer service requests, ensuring compliance with bank policies and regulatory requirements. Promote and cross-sell bank products and services to new and existing clients. Assist the manager in achieving new deposit growth and Community Reinvestment Act (CRA) goals. Perform quality control reviews of customer documentation and assist with internal audits and operational controls. In the absence of the Branch Manager, serves as the acting manager by providing leadership, overseeing branch operations, and ensuring uninterrupted service.

Requirements: 2-4 years of experience required. Good Excel and Word skills, able to use Outlook for emails. Candidate must have good communication and comprehension skills, must be a team player, flexible, and a quick learner.

This role requires unrestricted U.S. work authorization. Employer sponsorship is not available. ACG Resources and our client partners are equal opportunity employers. All qualified applicants will receive consideration without regard to protected characteristics.