Loan Officer Assistant

Role Description

Provide support to multiple Residential Loan Officers to facilitate the timely review and submission of completed mortgage loan application packages, including supporting documentation required to process loan requests or modification requests. Support the Loan Officer in loan preparation and coordination with the operation teams to obtain/transmit necessary documentation and condition requests. Track and update the Loan Officer on loan and pipeline status.

• Assists the Loan Officer with new loan applications by entering information into the loan operating system, collecting supporting documentation, pulling property profiles, ordering appraisals in a rush scenario, preparing lock forms, and any other administrative responsibilities related to the preparation of a mortgage application.
• Managing all loan-related documents in a share drive or other repository for such documents.
• Manage reporting to track needs by loan and the Loan Officer.
• Assists the Loan Officer in submitting conditions, monitoring expiration dates on credit commitments and locks.
• Prepares modification paperwork for review by the Loan Officer.
• Contacts borrowers directly for additional information related to loan requests including documentation required to meet conditions necessary to complete the successful closing of the loan.
• Marketing and sales activities including distribution of collateral, “farming,” and follow-up on external leads.
• Assists the Loan Officer with prequalification documentation.
• Provide ongoing support for compliance with all applicable laws, regulations, and administrative duties.
• Answers calls from borrowers, escrow, title, agents, etc. regarding status and general questions throughout the process of the loan.
• Maintains a proactive commitment to established Bank programs, such as CustomerFirst, Community Reinvestment Act (CRA), and Equal Employment Opportunity.

Qualifications

• H.S. Diploma
• Minimum 2 years residential loan originations or processing experience in a mortgage banking company.
• Minimum 2 years of experience with state and federal lending regulations (e.g. Respa, Reg Z, Ecoa, State Fair Lending) required.
• SAFE Act Registration. Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act.
• Excellent verbal and written communication skills.
• Good analytical skills and the ability to pay close attention to detail.
• Utilizes independent judgment under general supervision.
• May interact with clients, and occasionally with vendors and other outside lending institutions to obtain information and/or request documents.
• Considerable knowledge of the job and the practical application to problems and situations ordinarily encountered.
• Knowledge of general banking operations sufficient to understand the loan function and a basic knowledge of Federal and State loan documentation regulations required (i.e., Respa, Reg Z, Reg B, Ecoa, state fair lending, etc.).

Requirements

• Commission-based role with no set salary range.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental, and Vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career Development through Tuition Reimbursement and other internal upskilling and training resources.
• Valued Time Away benefits including vacation, sick, and volunteer time.
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes, and musculoskeletal support programs.
• Career Mobility support from a dedicated recruitment team.
• Colleague Resource Groups to support networking and community engagement.