Call Center Representative

$15 an hour plus up to $150 bonus on EACH confirmed Appointment!

*** This is an ON SITE Appointment Setter position ***

Florida Window & Door is a leader in the home improvement industry, specializing in the installation of high-quality impact windows and doors. We are currently looking for a dedicated and enthusiastic Appointment Setter to join our team. This role involves interacting with potential customers who are interested in our products and services, offering them excellent customer service, and ensuring their inquiries are addressed promptly and effectively.

Key Responsibilities:

• Answer outbound calls from prospective customers with a positive attitude and actively listen to their needs.
• Provide detailed information regarding our products, services, and installation processes.
• Utilize a CRM system to document customer interactions and track leads.
• Schedule appointments for estimates and consultations while maintaining a high level of customer satisfaction.
• Assist with customer follow-ups to ensure they have all necessary information and support.
• Collaborate with team members to improve processes and customer interactions.

Requirements

• Prior experience in outbound calling, telesales, vacation sales, timeshares or appointment setting.
• Strong communication and active listening skills.

• Self-motivated and able to meet performance targets.
• Comfortable working with scripts and call-tracking software.
• Resilient, coachable, and team-oriented.

Benefits

What We Offer

• Guaranteed hourly base + bonuses + weekly cash spiffs
• Paid training & growth opportunities.
• Fun, energetic, supportive team culture.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off

📞 Apply now and become part of a team where your calls create opportunities and success!