Project Manager

About the Company

Pivot Design is a strategic creative agency with a unique vision for what healthcare brands should be. We believe that now more than ever, healthcare needs soul: connection, authenticity, and meaning. We leverage the power of design to make health more compelling and change people's lives.

About the Role

The Project Manager plans and manages the execution of project deliverables. This individual partners with internal stakeholders to execute strategic project plans and leads the team to deliver the work on time, on budget, and within the defined scope of work.

This is a fully remote role (US) reporting to the Director, Project Management. 2+ years of project management experience required.

Responsibilities

• Collaborate with clients, account managers, and creative teams to define project goals, objectives, and deliverables. Create project plans, timelines, and budgets that align with client requirements and agency capabilities.

• Manage assigned project budgets, track hours and expenses, and flag potential overruns. Identify opportunities to optimize project profitability. Partner with the account team and Director, Project Management, to address scope changes and secure required approvals.

• Oversee the day-to-day execution of projects, ensuring that they stay on track, meet deadlines, and adhere to quality standards. This involves assigning tasks, establishing priorities, routing files for review, and coordinating with different teams and stakeholders to ensure smooth workflow and efficient collaboration.

• Contribute to monthly revenue projections and associated resource allocations on assigned accounts. Work with the Senior Resourcing Manager to mitigate resource constraints and conflicts as they arise.

• Identify and proactively monitor potential risks to budget, timing, and quality and develop mitigation strategies to minimize their impact on project outcomes. Work with teams to implement contingency plans when necessary.

• Act as a point of contact for clients, ensuring clear and effective communication. Provide regular project status updates and manage client expectations throughout the project life cycle.

• In collaboration with the account team, complete monthly financial reporting, such as estimating invoicing amounts for clients and determining our earned revenue via task completion.

• Ensure that deliverables meet Pivot quality standards. Route projects through editorial services for review and work with creative and design to resolve all issues.

• Maintain comprehensive project documentation, including project plans, final files, status documents and meeting minutes. Keep accurate records of project milestones, decisions, and changes to ensure transparency and accountability.

• Follow established project management processes and contribute suggestions for improving workflow, documentation, and team coordination.

• Seek opportunities for professional growth and contribute to the overall development of the agency's project management capabilities.

Expectations

• Understands the basics of managing project financials, timelines, and resources so all projects are delivered on time and within budget.

• Experience with project management and routing software and timeline creation.

• Detail-oriented and extremely organized.

• Ability to work and collaborate with counterparts (creatives, developers, strategists) to ensure the team has what is needed in order to deliver accurate and quality work to our clients.

• Strong problem-solving skills.

• Experience working on integrated campaigns and many different project types: print/direct mail, websites, email campaigns, media asset development, video/photoshoot production, brand launches, etc.

• Pharma or healthcare agency experience preferred, including familiarity with MLR review workflows and approval systems (e.g., Veeva PromoMats).

• Supports project profitability through accurate tracking, efficient coordination, and timely identification of scope changes or budget concerns.

• Uses sound judgment to resolve routine project issues and recognizes when to seek guidance or escalate.

• Manages and tracks time accurately and on time each week.

• Lives our values of Passion, Curiosity, Nimbleness, Grit, Candor, and ♥ through actions and participation.

What We Offer

At Pivot Design, we believe that our people are our greatest asset, and we have developed an employee-centric culture where we value our people above all else. With a focus on employee wellness, we offer competitive salaries and a comprehensive benefits package including medical, dental, and vision coverage, disability and life insurance, Flexible Spending and Healthcare Savings Accounts, a 401(k) and Profit Sharing Plan with company match, PTO and a flexible remote work environment. We are a passionate group of creative experts who support one another in our efforts to produce award-winning work for our amazing clients.

Equal Opportunity Statement

Many of the greatest ideas and creative come from a diverse mix of minds, backgrounds, and experiences, and Pivot is committed to cultivating an inclusive work environment. Pivot provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.