Operations Support Administrator I

Job Description

Job Description

BLUBERI VALUES:

1. We Are the New School
2. Clarity and Transparency
3. Find It, Fix It, Own It
4. Standard Operating Success
5. Easiest Company to do Business With
6. It’s A Team Sport
7. Celebrate Wins, But Never Be Satisfied

About the Company:

Welcome to Bluberi, where we’re putting the FUN in gaming! Driven by innovation and a dash of disruption, our team are masterminds of developing highly original software and technology solutions that spice up the gaming scene. Bluberi is rapidly expanding and offers 5 offices throughout North America - headquarters in Las Vegas, NV, and design studios located in Reno, NV: Drummondville, QC, Moncton, NB and our newest studio in Austin, TX. We bring over 30 years’ industry experience, and we’re committed to delivering standout casino gaming experiences to players and operators alike. Our creative innovators are on a mission to shake things up with fun-driven products. At Bluberi, we dare to be bold, proud of our creativity, enjoy being disruptors and are always ready to add a little extra imagination with a twist into everything we do.

About the Team:

Our Operation Support Administration Team is a tight knit; highly collaborative group committed to delivering exceptional service to both internal and external customers. We prioritize precision, actively support cross-functional Teams, and uphold compliance with jurisdictional requirements. Despite being a small team, we’re mighty in spirit, driven by teamwork, adaptability, and a constant desire to learn and grow.

Job Summary:

The Operations Support Administrator I is responsible for processing Bluberi’s Parts Sales Orders, including order entry, tracking, reporting, and releasing of assigned orders. This position will provide support and ensure consistency of order processing in Las Vegas. This position will also be responsible for backing up the Operations Support Team on an as needed basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Essential Duties and Responsibilities include but are not limited to the following:
• Gain familiarity with all parts sales orders and become able to process
• Review, track, report, and release sales orders
• Under supervision, tackle and process more complex sales orders
• Communicate order status to other organizations and customers
• Troubleshoot and work with other departments to effectively resolve moderate issues
• Ensure sales order lead times are met along with correctly processing all related steps within Bluberi’s Oracle NetSuite ERP
• Under supervision, ensure that contracts and/or purchase orders are in house for applicable sale order
• With assistance from the manager, review pricing on contracts and or purchase orders to ensure proper match to sales orders
• Work with other departments to ensure orders are shipped appropriately
• Maintain a knowledge of the shipping regulations for casino equipment and parts
• Provide timely and accurate feedback to internal and external customers
• Prepare shipping notification documents as needed
• Attend meetings, trainings, and committees as required
• Perform other duties as assigned by manager

REQUIRED SKILLS AND EXPERIENCE:

• Associate Degree or in lieu, relevant experience preferred
• 1+ years previous experience in a similar position, preferably within the gaming industry
• Basic understanding of slot machine components
• Understanding of regulatory frameworks and requirements, including both Class II and Class III casinos
• Demonstrated ability to understand Bill of Materials
• Able to work within a team environment or individually
• Prior experience working with ERP systems, preferred
• Good communication skills, both verbal and written English
• Good Microsoft Word and Excel skills
• Good attention to detail
• Possess a “do what it takes to get the job done” attitude
• Must be fluent in reading, writing, and speaking English
• Must be able to obtain and maintain a Nevada Gaming License, if necessary

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls
• Job requires sitting and some walking in the warehouse. Must be able to navigate warehouse environment
• Hybrid, in office and work from home setting

Employment at Will

Employment at Bluberi is on an at-will basis unless otherwise stated in a written individual employment agreement signed by Bluberi’s CEO. This means you and/or Bluberi have the right to terminate employment at any time for any reason with or without cause or notice, as applicable to federal or state law.

Nothing in this guide creates or is intended to create an employment agreement, express or implied. Nothing contained in this, or any other document provided to you is intended to be, nor should it be, construed as a contract that employment or any benefit will be continued for any period of time. In addition, no company representative is authorized to modify this policy for any individual or to enter into any agreement, oral or written, that changes the at-will relationship.

Immigration Law Compliance

Bluberi is committed to full compliance with the federal immigration laws. These laws require all individuals to complete an employment eligibility verification procedure when hired. All new Team members are required to electronically complete and sign an I-9 form and furnish original documentation for proof of identity and proof of eligibility to work in the United States within (3) business days of their first day of employment. Changes in immigration status must be reported to HR as soon as they occur.

Equal Employment Opportunity Employer

Bluberi is an equal employment opportunity employer. Our policy is to select, place, train and promote the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all of our employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as sex, color, race, ancestry, religion, national origin, age, disability unrelated to the ability to perform the essential functions of the job, veteran status, sexual orientation, citizenship status, or other protected group status. This equal employment opportunity policy applies to all Bluberi activities, including, but not limited to, recruiting, hiring, training, transfers, promotions, wages, and benefits. Creativity, innovation, imagination and curiosity are naturally inclusive. Bluberi values and respects all teammates and knows diversity makes us better and helps us achieve our goals.

Americans with Disabilities Act (ADA) and Reasonable Accommodation

Bluberi is committed to the fair and equal employment of individuals with disabilities under the ADA. It is Bluberi’s policy to provide reasonable accommodation to qualified individuals with disabilities unless the accommodation imposes an undue hardship on the company. Bluberi prohibits any harassment of, or discriminatory treatment of, employees or applicants based on a disability or because an employee has requested reasonable accommodation.

In accordance with the ADA, reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of their jobs or to enjoy the equal benefits and privileges of employment. A Bluberi employee or applicant with a disability may request an accommodation from the HR department and should specify what accommodation is needed to perform the job and submit supporting documentation explaining the basis for the requested accommodation, to the extent permitted and in accordance with applicable law. The company then will review and analyze the request, including engaging in an interactive process with the Bluberi employee or applicant, to identify if such accommodation can be provided, or if any other possible accommodations are appropriate. If requested, the individual is responsible for providing medical documentation regarding the disability and possible accommodation. All information obtained concerning the medical condition or history of an applicant or Bluberi will be treated as confidential information, maintained in separate medical files, and disclosed only as permitted by law.

It is the policy of Bluberi to prohibit harassment or discrimination based on disability or because an individual has requested reasonable accommodation. Bluberi prohibits retaliation against individuals for exercising their rights under the ADA or other applicable civil rights laws. Team members should use the procedures described in the Anti-Harassment/Non-Discrimination Policy to report any harassment, discrimination, or retaliation they have experienced or witnessed.

Employment Classification

To determine eligibility for benefits and overtime status and to ensure compliance with federal and state laws and regulations, Bluberi uses the following classifications. Employment classifications are based on the guidelines of the Fair Labor Standards Act (FLSA) and, as circumstances dictate, Bluberi may review or change employment classifications at any time.

Exempt: Exempt Team members are paid on a salary basis and are not eligible to receive overtime pay.

Non-exempt : Non-exempt Team members are paid on an hourly basis and are eligible to receive overtime pay for overtime hours worked.

Regular, full time: Team members who are not in a temporary status and work a minimum of 30 hours weekly and maintain continuous employment status. These Team members are eligible for the full-time benefits package and are subject to the terms, conditions, and limitations of each benefits program.

Regular, part time: Team members who are not in a temporary status and who are regularly scheduled to work less than 30 hours weekly, but at least 20 hours weekly, and who maintain continuous employment status. Part-time Team members are eligible for some of the benefits offered by the company and are subject to the terms, conditions, and limitations of each benefits program.

Temporary, full-time: Individuals who are hired as interim workers to temporarily supplement the workforce or to assist in the completion of a specific project and who are temporarily scheduled to work the company’s full-time schedule for a limited duration. Employment beyond any initial stated period does not imply a change in employment status.

Temporary, part-time: Individuals who are hired as interim workers to temporarily supplement the workforce or to assist in the completion of a specific project and who are temporarily scheduled to work less than 30 hours weekly for a limited duration. Employment beyond any initial stated period does not imply a change in employment status.

Diversity, Equity and Inclusion Policy

Bluberi is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that team members invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

We embrace and encourage our differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us unique.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.