Account Manager, Commercial Lines

About HUB HUB advises businesses and individuals to prepare for the unexpected. We are a leading global insurance broker focused on providing peace of mind through advocacy and tailored insurance solutions. Responsibilities Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures. Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Prepares and implements all transactions, paperwork, and internal processing for assigned accounts. Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; attends industry‑related continuing education training and courses. Acts as liaison between clients and insurance carriers to resolve service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues. Identifies opportunities for cross‑sell and up‑sell of other HUB products and services when appropriate for the client’s needs. Documents other insurance products and services the clients are purchasing through other providers and who those providers are. Maintains accurate and organized account files, updates all HUB computer systems and automated agency management systems, and ensures the accuracy of data. Prepares reports, proposals, and comparisons for management as required. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures. In conjunction with the producer or independently, manages, organizes, and conducts client meetings. Performs other duties and projects as assigned. Qualifications High School Diploma / GED 2‑5 years of insurance industry experience (brokerage preferred) or equivalent combination of education & experience Property & Casualty License Ability to communicate effectively, both orally and in writing, with internal and external customers Ability to present information and respond to questions from various audiences Proficiency with Microsoft Office Suite, Outlook, and agency management systems Critical thinking and logical reasoning skills Desire to learn and grow within the insurance industry Confidence and demeanor to interact with all levels within the organization Ability to develop and maintain strong client relationships and work with insurance and service vendors Ability to respond to customer needs, solicit feedback, and handle difficult or emotional situations promptly and accurately Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages Ability to efficiently gather information, analyze, and solve problems timely and thoroughly Ability to prioritize and organize multiple tasks and responsibilities to complete assignments on time with optimal accuracy Working Conditions & Physical Demands This position primarily involves remaining in a stationary position for the majority of the workday. The role requires frequent communication with colleagues and clients, both in person and by telephone, and constant computer use. Occasional movement within the office to access file cabinets, office machinery, and other equipment is required. Benefits Competitive and flexible benefits options including health, dental, vision, life, and disability insurance FSA, HSA and 401(k) accounts Paid‑time‑off benefits Eligible bonuses, equity and commissions for some positions Compensation The expected salary range for this position is $30‑$35 per hour, depending on geographical location and impacted by factors such as the candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. Equal Opportunity HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement are available. #J-18808-Ljbffr HUB International