Sales Account Manager

Sales & Account Manager (Remote) Company: Flow Fulfillment Location: Remote - United States Job Type: Full-time Base Salary: $50,000–$60,000 per year + Recurring Commission Experience: 1–3 years preferred About Flow Fulfillment Flow Fulfillment is a growing third-party logistics (3PL) company based in St. Augustine, Florida. We provide warehousing, inventory management, order fulfillment, and shipping services for ecommerce and wholesale brands across the United States. We help businesses simplify their logistics operations so they can focus on growing their brands. From direct-to-consumer ecommerce orders to wholesale distribution, our team provides reliable fulfillment solutions with personalized service and the flexibility to support businesses as they scale. We're looking for a motivated, personable, and organized Sales & Account Manager to help us bring on new customers and build lasting relationships with our existing clients. About the Role This is a unique opportunity to combine sales and account management in one position. As our Sales & Account Manager, you'll be responsible for converting inbound leads into customers, coordinating their onboarding, and serving as their primary point of contact throughout the relationship. This is primarily an inbound sales position , with some outbound prospecting during slower periods. You'll work remotely while collaborating closely with our warehouse and operations team in St. Augustine, Florida. We're looking for someone who enjoys building relationships, solving problems, and taking ownership of the customer experience. Key Responsibilities Sales & Business Development Respond promptly to inbound inquiries from ecommerce businesses and wholesale brands interested in our fulfillment services. Qualify prospective customers by understanding their shipping volume, product types, operational needs, and growth plans. Conduct discovery calls and virtual meetings with prospective customers. Prepare pricing proposals and explain Flow Fulfillment's services and capabilities. Follow up with leads, negotiate agreements, and convert qualified prospects into customers. Conduct light outbound prospecting to identify and connect with potential customers during slower inbound periods. Maintain accurate records of sales activities, opportunities, and customer communications. Meet or exceed sales and customer acquisition goals. Customer Onboarding Guide new customers through the onboarding process, from signed agreement to their first fulfilled orders. Coordinate with our warehouse and operations team to ensure a smooth transition. Assist with gathering product information, inventory details, shipping requirements, and ecommerce platform integration needs. Communicate onboarding timelines, requirements, and expectations to customers. Proactively identify and resolve potential issues before they affect the customer experience. Account Management & Customer Success Serve as the primary point of contact for assigned customers. Build strong, long-term relationships with ecommerce founders, business owners, and operations managers. Respond to customer questions and help resolve fulfillment, shipping, inventory, and account-related issues. Coordinate with internal warehouse personnel to investigate and resolve operational concerns. Monitor customer satisfaction and proactively address potential problems. Identify opportunities to expand existing accounts as customers grow. Help retain customers by providing responsive communication and dependable service. Maintain organized account records, follow-ups, and customer communications. Qualifications Preferred Qualifications 1–3 years of experience in B2B sales, account management, customer success, or a related client-facing role. Strong communication skills, both written and verbal. Experience managing customer relationships and handling multiple accounts simultaneously. Comfortable conducting sales calls, presenting solutions, and negotiating with business owners. Highly organized, responsive, and capable of managing multiple priorities. Self-motivated and able to work independently in a remote environment. Comfortable learning new software and working with internal teams to solve customer problems. A customer-first mindset with strong problem-solving skills. Bonus Qualifications (Not Required) Experience in third-party logistics (3PL), warehousing, or fulfillment. Familiarity with ecommerce platforms such as Shopify or WooCommerce. Experience working with ecommerce brands, wholesalers, or subscription businesses. Familiarity with CRM systems, inventory management software, or shipping platforms. Prior logistics or 3PL experience is not required. We're happy to train someone who has strong sales skills, excellent communication, and the ability to learn quickly. Compensation & Benefits Base Salary: $50,000–$60,000 annually, depending on experience. Recurring Commission: Earn ongoing commission on the customers you bring to Flow Fulfillment, creating an opportunity to build commission income as your portfolio grows. Paid time off (PTO). Paid holidays. Fully remote position within the United States. Opportunity to grow professionally within an expanding logistics company.