Program Manager - Customer Success Org

Program Manager - Customer Success Org

Immediate need for a talented Program Manager - Customer Success Org. This is a 04 Months Contract opportunity with long-term potential and is located in San Diego, CA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-26732 Pay Range: $85 - $90/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Program Design & Launch: Support the design and launch of cross-functional programs by defining scope, milestones, team ownership, and success metrics aligned with Customer Success and broader organizational goals.
• Coordinate & Execute: Drive day-to-day program execution by organizing workstreams, maintaining operational rhythms, and keeping teams aligned, informed, and unblocked.
• Operational Excellence: Track project progress, manage dependencies and risks, and leverage data to keep programs on schedule while delivering measurable customer results.
• Stakeholder Partnership: Collaborate with product, engineering, marketing, and operations teams to align priorities, clarify expectations, and drive initiatives forward.
• Clear Communication: Deliver concise, relevant updates to stakeholders that clearly outline program status, identified risks, required decisions, and next steps.
• Decision Support: Evaluate trade-offs, prepare data-driven recommendations, and escalate key issues with context when necessary.
• Adapt & Improve: Anticipate potential challenges, adapt execution plans as needed, and continuously refine processes to enhance operational efficiency and program impact.

Key Requirements and Technology Experience:

• Experience: 7 years of experience supporting or leading cross-functional programs within a SaaS or technology environment.
• Program Management: Strong foundational skill set in program management, including end-to-end planning, execution tracking, risk mitigation, and stakeholder coordination.
• Ambiguity & Structure: Proven track record of operating within ambiguous problem spaces and successfully introducing structure, clarity, and momentum.
• Data-Driven Approach: Ability to leverage metrics and data to inform decision-making, track performance, and communicate progress or risks.
• Leadership & Influence: Skilled at managing up and across teams, building cross-functional trust, and influencing outcomes without direct authority.
• Strategic & Tactical Balance: Ability to operate at a strategic level (aligning with organizational goals) while driving tactical, day-to-day execution.
• Communication: Exceptional written and verbal communication skills, with extensive experience presenting program updates and recommendations to senior leaders.
• Customer-Centric Focus: Strong passion for driving customer success and delivering measurable impact.

Our client is a leading financial technology Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.