Inside Sales Representative

Job Description

Job Description

Location: Austin, TX 
Schedule: Monday–Friday, 7:00 AM – 5:00 PM (1-hour lunch) 
Compensation: $60,000–$85,000 base + bonus eligibility 

About Winston Water Cooler 

Winston Water Cooler is a leading plumbing supply distributor serving contractors, engineers, and project teams across Texas. Our Austin branch supports a fast-growing market where accuracy, responsiveness, and product knowledge directly impact project success. 

We’re looking to add an Inside Sales Representative who understands how jobs flow, can support customers at a high level, and contribute to growing the business. 

ABOUT THE ROLE 

This is a core inside sales role responsible for supporting contractors, managing quotes and orders, and handling project-related documentation such as submittals and O&Ms. 

You’ll work closely with customers, outside sales, and operations to ensure jobs move forward without delays. This role requires attention to detail, strong communication, and a solid understanding of plumbing supply materials. 

This is not just order entry,  it’s about understanding the job, anticipating needs, and supporting customers at a high level. 

KEY RESPONSIBILITIES 

• Answer incoming calls and support customer inquiries  

• Prepare and manage quotes, orders, and pricing  

• Enter and process orders accurately in Epicor Eclipse  

• Support counter sales as needed during peak times  

• Create and manage submittals and O&M documentation  

• Coordinate with warehouse, purchasing, and sales teams to ensure order accuracy and delivery  

• Follow up on backorders, timelines, and customer needs  

• Support existing customer relationships and contribute to new business opportunities  

WHAT WE’RE LOOKING FOR 

• 3–5 years of plumbing supply, HVAC, or building materials experience  

• Strong understanding of how jobs are built and materials are used  

• Experience with Epicor Eclipse, Excel, and submittal tools (SpecBooks preferred)  

• Ability to manage multiple priorities in a fast-paced environment  

• Strong attention to detail and organizational skills  

• Professional communication and customer service mindset  

• Familiarity with the Austin market and customer base is a plus  

WHAT SUCCESS LOOKS LIKE 

• Accurate, timely quotes and order processing  

• Strong support of customer jobs from quote to delivery  

• High-quality submittals and documentation  

• Reliable communication with customers and internal teams  

• Contribution to customer retention and growth  

WHY WINSTON WATER COOLER 

• Competitive base salary ($60k–$85k) + bonus opportunity  

• Stable, growing presence in the Austin market  

• Opportunity to work on project-driven business  

• Team-oriented environment with strong operational support  

• Long-term growth within the company  

If you know the plumbing supply business and want to be part of a team that keeps projects moving, we’d like to talk.