Receptionist

FT AdministratorSupervise Graduate Clinic Coordinators (Periodontics, Oral Surgery, AEGD) ADP Coordinator, Pediatric Coordinator, Telecommunication, and Reception.Essential Duties and ResponsibilitiesSupervising the Telecommunications:Monitor patient calls to assure patients are greeted in a friendly and professional manner.Monitor patient calls to confirm patients are receiving accurate information.Assure appointments are scheduled correctly with the provider and clinic.Assure staff is correcting patient information based on reports provided by Easy Market.Ensure staff is following script when scheduling screening appointments.Assure staff is following protocol for pre-registration and the patient information is accurate.Supervising the Reception:Assure patients and visitors are greeted in a friendly and professional manner.Assure patients of record are encouraged to use Kiosk for check-in.Assure patients are receiving accurate information.Assure staff is following protocol for new patient's appointments.Supervising Staff:Ensure staff is following the Dental Center attendance policy.Ensure there is adequate coverage for daily operations in the coordinator clinics, telecommunications, and reception areas.Hire, train, discipline and dismiss staff as necessary.Review and approve time cards.Supervising Coordinators:Assure patients and visitors are greeted in a friendly and professional manner.Assure patients appointments are scheduled accurately.Assure patients calls are returned in a timely manner.Assure patients are signing treatment plans before treatment and receiving accurate information related to their planned treatment.Administrative Responsibilities:Assist with schedules (Graduate Clinics, Emergency, and Screening).Medical consults for clinics (Graduate and Undergraduate Clinics).Assist with the financial staff when needed.Minimum QualificationsEducation: A College Degree.Experience: Five to seven years (Equivalent combination of education and employment).Knowledge, Skills, and AbilitiesThorough knowledge of dental procedures.Organizational skills.Previous supervisory experience.Strong communication skills.Strong problem solving skills.Ability to motivate and build a quality team.Physical RequirementsJob may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).Work EnvironmentRegular exposure to favorable conditions such as those found in a normal office.Salary/Pay InformationCommensurate with ExperienceAnticipated ScheduleMonday- Friday, 8:30 a.m. – 5:00 p.m.Employee BenefitsAt the University of Detroit Mercy we continually strive to provide a high-quality, comprehensive benefits package to our valued employees. We offer our employees the following:Medical: Three health plans to choose from with a large national provider networkDental: UDM's School of Dentistry, discounted to you and your dependents. Option to purchase additional dental plan through Sun LifeVision: UDM's School of Optometry, discounted to you and your dependents. Option to purchase additional vision plan through HeritageHealth Savings Account and Flexible Spending Account optionsEmployee Assistance Program: Provided to everyone in your householdShort-Term and Long-Term DisabilityLife and AD&D: One times base salary up to a hundred thousand dollars. Option to purchase additional life insurance, accident insurance, and/or critical illness insuranceTuition Remission Benefit for you, your spouse, and childrenRetirement Plan: UDM provides matches up to 8%Michigan's largest, most comprehensive private University, University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Sisters of Mercy and Society of Jesus. Detroit Mercy seeks qualified candidates who will contribute to the University's mission, diversity, and excellence of its academic community. University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.