VIP Marketing Strategy and Support Specialist - Corporate (Las Vegas)

Job Description The VIP Marketing Strategy and Support Specialist is responsible for assisting ESS VIP leadership with implementing, executing, and measuring initiatives across Caesars Entertainment. The role works collaboratively with the manager to ensure effective execution of VIP strategies and supports all ongoing ESS VIP operational processes. Responsibilities Assist manager in tracking commitments and deliverables, defining data trends, and recommending changes to make meaningful process improvements Coordinate the implementation and adoption of all new initiatives and policies, including sales performance programs Serve as a customer service liaison between ESS VIP leadership and the VIP network Work with manager to optimize effective use of contact, sales, and service strategies Assist with the utilization of tools and programs and the associated guideline adherence Monitor and respond to questions submitted by the VIP network Support defining VIP segmentation by establishing sound criteria and enforcing standards Contribute to the facilitation and maintenance of the Casino Marketing sales performance culture Ability to travel Other duties as assigned Qualifications Must be 21 years of age or older One to three years of successful experience in casinos/hotels, customer service, or sales College degree preferred Knowledge and experience with Microsoft programs Excel, Access, and PowerPoint preferred Additional Requirements Willingness to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Excellent interpersonal, problem solving, communication, leadership, and analytical skills Ability to drive marketing strategies across multiple locations A systematic and process oriented mindset to ensure seamless end-to-end customer experiences Capacity to thrive in an environment that is diverse, production-oriented, fast-paced, and deadline driven, while prioritizing and flexing to accommodate last minute requests Can work independently of others to perform duties Ability to collaborate in a team environment that fosters dependability, accountability, support, assistance, and flexibility #J-18808-Ljbffr Caesars Entertainment