Training Specialist II

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026
• Newsweek's America's Greatest Workplaces 2024, 2025 and 2026
• Forbes America's Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021. 2025 and 2026
• TIME's America's Growth Leaders 2026 award winner

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose :

This position is responsible for the preparation and facilitation of educational programs for associates through the following communication methods: in person, online, webinar and video. Topics include customer service, product knowledge, sales, regulatory, corporate initiatives, role specific training as well as computer training and other topics. Implement strategies to validate successful adoption of skills and knowledge of training presentations. Will train and educate current and new Learning and Development team members on delivery techniques that align with instructional design.

Job Duties: Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specific area of the bank

• Develops training curricula and/or recommends or utilizes vendor programs that meet instructional goals and objectives
• Formulates training agendas and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training or group instruction
• Select, develop and create training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works
• Coordinate or perform administrative functions necessary to deliver and document training programs
• Evaluates effectiveness of training and development programs; utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods
• Assists in analyzing and assessing training to develop the needs for individuals and/groups
• Answer phone calls and questions to support continued training needs
• Develop and update written procedures.
• Work on detailed projects, lead discussions, and conduct further training for associates regarding the role
• Establish strong time management to balance training responsibilities along with new project initiatives
• Perform detailed administration to the learning management system including reporting and robust creation content
• Continuously pursue new ways to create training to keep audience engaged to learn new information
• Providing guidance and support to other training staff, including new trainers, on instructional design and delivery techniques.
• Implementing strategies to ensure successful adoption of new skills and knowledge acquired through training for changes.
• Will perform special projects as assigned.

Normal hours are 8:00am to 5:00pm, Monday - Friday, some evening and weekend hours will be required based on projects and needs for training.

Education, Experience and Job Skills:

• Bachelor's degree or a minimum of an associate's degree with three to five or more years banking experience
• Ability to work with multiple individuals within the organization
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail
• Proven team player
• Intermediate knowledge of Microsoft Suite of programs
• Excellent verbal and written communication skills
• Ability to prioritize and effectively manage time to meet deadlines
• Positive and professional attitude in an open, team environment
• Will work in client facing environments on periodic basis
• Up to 50% travel required for the position
• Must be able to lift up to 20 lbs.

Basic Qualifications:

• Bachelor's degree or a minimum of an associate's degree with three to five or more years banking experience
• Up to 50% travel required for the position
• Must be able to lift up to 20 lbs.

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact View email address on click.appcast.io to ask for an accommodation, alternative application process, or other inquiries.