IT Specialist

Job Description

Job Description

Responsibilities
Employee Technology Support

• Serve as the first point of contact for internal IT questions and user-related issues.
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Provide helpdesk and technical support either by phone, remote access, or site visits.
• Under the direction of the IT Consultant, sets up equipment for new users & employees, and sets up workstations with computers and necessary peripheral devices (desktops, mouse, keyboards, routers, printers, etc.).
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Sets up users on PCS, keycard system, Zoom, etc.
• Troubleshoot software and equipment, including printers and copiers; keeping them stocked with paper and in working order. Perform troubleshooting to diagnose and resolve problems (repair and/or replace parts, debugging, etc.).
• Organize and schedule upgrades and maintenance, ensuring minimal disruptions.
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality on a semi-annual basis (End of Quarter 2 and Quarter 4).
• Maintain records/logs of repairs and fixes, as well as the maintenance schedule.
• Under the direction of the CFO/Firm Administrator, maintains equipment & inventory, including:
• Maintains and updates firm systems logs and equipment inventory.
• Ensures oversight of warranties and determines the extendibility of warranties.
• Identifies computer or network equipment shortages and places orders.
• Coordinates with the Admin Assistant on all office equipment.

WHAT YOU BRING

Qualifications

• 1-2 years of experience in a technical support, helpdesk, administrative, or customer-facing role.
• Strong technical aptitude and ability to learn new systems quickly.

Skills & Competencies:

• Ability to serve as the IT Liaison to manage employees’ IT issues and provide orientation and guidance.
• Ability to organize and schedule upgrades/maintenance without deterring others from completing their work.
• Knowledge of setting up workstations, installing/configuring software, and maintaining peripheral devices (printers, copiers, routers, etc)
• Ability to maintain systems logs and equipment inventory

Company Description

Prado & Renteria CPAs, Prof. Corp., is the largest Hispanic woman-owned CPA firm in Illinois, combining professional excellence with community impact. We are a collaborative, high-performing team of accounting professionals dedicated to client service, innovation, and growth.

We are seeking an IT professional who will be focused on supporting employees with day-to-day technology needs, ensuring equipment is functioning properly, and coordinating with the IT Consultant to resolve more complex technical matters. The Specialist plays a key role in maintaining operational efficiency and educating staff on proper use of system and software.

Company Description

Prado & Renteria CPAs, Prof. Corp., is the largest Hispanic woman-owned CPA firm in Illinois, combining professional excellence with community impact. We are a collaborative, high-performing team of accounting professionals dedicated to client service, innovation, and growth. \n\nWe are seeking an IT professional who will be focused on supporting employees with day-to-day technology needs, ensuring equipment is functioning properly, and coordinating with the IT Consultant to resolve more complex technical matters. The Specialist plays a key role in maintaining operational efficiency and educating staff on proper use of system and software.