Customer Support Representative (Customer Advocate)

Location : 15001 NW 79th Ct, Hialeah, FL, 33016, US

Employment Type : Full-time, $18/hr

Supporting : Customer Support Advocate

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What The Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make An Impact

• Guide customers through questions, concerns, or challenges they encounter while using the product or service.
• Listen actively to understand the root of the issue and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow-up purposes.
• Maintain and update customer records to ensure accurate and current information.
• Works with retailers, field staff, or departmental liaisons to work towards a resolution for customers.
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.
• Deliver fast, friendly, and accurate service by tailoring solutions to each customer's unique needs.

Required

What'll Set You Up for Success

• High school diploma or GED
• 6+ months of exceptional Customer Service and Communication skills
• Strong computer navigation skills
• Highly organized and detail-oriented
• Negotiation and Multi-tasking expertise
• Strong Problem Solving and Decision-making abilities
• Conversational, patient, and confident communication style with a positive attitude

For Internal Candidates

• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Location Note: We're currently hiring for this position in Miami Lakes, Florida.

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer

• Performance-based bonus potential
• Complimentary coffee available
• Free on-site parking
• Dedicated break rooms for rest and relaxation
• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs

Our Values

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

Apply Today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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