Client Care Specialist Shift Supervisor 4pm-12am

Benefits: 401(k) Health insurance Paid time off Client Care Specialist Shift Supervisor 4pm-12am Location: Peekskill, NY Reports to: Reporting to the Client Care Specialist Supervisor /CE Assessor - Peekskill Position Summary: the Jan Peek Client Care Specialist Shift Supervisor 4pm-12am is responsible for overseeing shift operations to maintain a safe, compliant, and efficient environment, while offering hands-on guidance and support to staff, volunteers, and interns. Key Responsibilities: Staff Oversight Receive and review prior shift reports, including narratives, incident reports, and communication logs to ensure continuity of care and operations. Oversee and support daily operations and client routines, including Emergency Shelter (ES) protocols, shower schedules, clothing closet procedures, and resident medication monitoring (as applicable). Complete intake processes for new ES clients, including screening, Pause List review, sex offender registry (SO) checks, and accurate HMIS data entry. Ensure and maintain accurate documentation logs, including: Visitor and donation tracking Green logbook entries Shift summary reports Reviewing all HMIS data entry is accurate, current, and compliant with reporting requirements. Ensures all shift tasks are completed accurately, timely, and in compliance with organizational standards Communicate and document key shift updates, incidents, and client concerns for seamless handoff to incoming staff at 12 AM. Make recommendations to improve efficiency and streamline service delivery Other duties as assigned Operations Oversight: Ensure utensils and condiments are replenished Ensure adequate welcome kits are available for distribution Oversee facility cleanliness, including: Kitchen cleaning and upkeep Removal of garbage Weekend deep cleaning tasks (bathrooms and additional sanitization) Schedule: As determined by Supervisor to meet 24/7 operational needs, including evenings, weekends, and holidays. Qualifications: High School Diploma or Equivalent Minimum of 2 years of client service, ability to engage clients with empathy and experience in conflict resolution and deescalation Experience with issues related to homelessness, mental illness, and trauma Proficient with Microsoft, HMIS and databases Skills and Abilities: Strong commitment to social justice and equity Ability to work with diverse populations Excellent time management skills Self-starter; flexible; ability to adapt to urgency Salary: $22/hour + benefits To Apply: Submit cover letter and resume to: No calls, please. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and embraces a diverse workforce and culture.