Senior Collections Specialist

Kforce has a client that is seeking a Senior Collections Specialist in Waltham, MA. Project Description/Deliverables:

• Ensure the collection of outstanding receivables for a high-volume portfolio of key accounts and partners, while maintaining a high standard of client relationship and adherence to payment terms
• Proactively follow up with clients (via phone and email) to secure timely payments and resolve potential issues
• Monthly/quarterly cash forecasting with a high degree of accuracy
• Identify and allocate incoming payments in coordination with the Accounts Receivable team
• Reduce overdue balances, DSO, and bad debt provisions through prioritized and accurate portfolio management
• Handle disputes in close collaboration with internal teams (Order Management, Billing, Credit Control, Sales) to accelerate resolution
• Participate in any closing tasks and dashboard/reporting (monthly/quarterly/ad-hoc)
• Minimum 5 years of experience in B2B collections and/or order-to-cash processes within an international and structured environment (e.g., shared service center, multinational group)
• Strong command of collection tools, particularly Sidetrade
• Proficiency in MS Office especially Excel, prior ERP/CRM usage and exposure to customer portals
• Possess an understanding of general accounting principles. Ability to reconcile accounts debits/credits
• Exceptional written and verbal communication with internal/external customers as well as senior-level stakeholders