Customer Relationship Manager

Fuel Customer Relationship ManagerBuild Relationships. Grow Accounts. Drive Revenue.England Carrier Services (ECS) is looking for a driven, relationship-focused professional to help retain and grow our fuel program customers.As a Fuel Customer Relationship Manager, you will be working with current fuel program customers of ECS to maximize revenue for ECS along with value for our clients. The focus of this position will be to retain and organically grow fuel program client participation. You will connect with customers regarding their fuel purchasing habits and cross-sell other ECS products, assist clients with everyday questions, resolve problems, and maintain customer relationships. The Fuel Customer Relationship Manager consistently demonstrates a positive and hardworking attitude, a continuous commitment to personal, organizational and process improvement and to build strong partnerships, one employee and one customer at a time, and by working in accordance with EL's COACH Team core values.If you're competitive, customer-focused, and enjoy building relationships while finding opportunities to grow accounts, we'd love to meet you.Why Join England Logistics?Base salary of $45,000 with a monthly bonus potential of $1,500Compensation Structure: Weekly salary plus monthly commission.Benefits That Care: Full medical, dental, vision, and 401k benefits.Work-Life Balance: Enjoy paid vacation, holidays, and sick days —we want you to thrive both at work and at home.Recognition & Fun: Expect tons of team-building activities, recognition, awards, and of course, plenty of food and celebrations along the way.Career Development: We believe in helping you grow—promotion opportunities are built into our culture.Schedule: Monday - Friday 7:00AM-4:00PMWhat You'll DoEssential Functions and Results ExpectationsRetain current customers at 97% or better rateIncrease revenue by improving fuel station network participationProactively monitor client fueling trends to ensure full card/truck utilization of fuel programIdentify opportunities to organically grow portfolio network gallonsBuild strong relationships with portfolio carriersCreate growth opportunities through carrier referralsIncrease ECS revenue by adding tire and factoring products to fueling clientsExhibit negotiation tactics to ensure clients are not influenced by competitor offersWhat Success Looks LikeSuccessful Fuel Customer Relationship Managers consistently:Maintain 97%+ customer retentionIncrease fuel program participation and network gallonsMaximize fuel card and truck utilizationGrow revenue through additional ECS productsGenerate opportunities through customer referralsBuild strong, long-term customer relationshipsWhat We're Looking ForExperience & SkillsStrong background in sales and customer serviceExperience managing customers or account relationshipsExcellent verbal and written communication skillsStrong negotiation, problem-solving, and analytical skillsOrganized with strong attention to detailAbility to multitask and succeed in a fast-paced environmentBachelor's degree preferred, but not requiredBilingual preferred, but not requiredPersonal AttributesCompetitive, driven, and growth-orientedCustomer-focused and relationship-drivenSales-minded and motivated by resultsOrganized and effective under pressurePositive, adaptable, and hardworkingReady to Make Your Mark? Apply now and submit your resume. Let's chat and explore how you can grow with England Logistics!Equal Employment OpportunityWe use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.