Implementation Consultant II - Key Accounts

Job Description**NOTE**: While the La Palma, CA, office is preferred, the hiring management team may be open to homeshored talent that is currently residing in the Greater Los Angeles area.Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.ADP is hiring an Implementation Consultant II – Key Accounts. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.RESPONSIBILITIES:Consult with clients to deliver a comprehensive ADP solutionGuide and drive the client towards the best solution for their business needsAnalyze existing systems, interface requirements, business processesPartner with clients to understand their business and related needsIncorporate new processes, tools and approaches when recommending an ADP solutionUtilize broad knowledge to recommend solutions to the client when appropriateUnderstand client business issues and concerns and recommend and implement appropriate solutionsBuild long term relationships and trustInteract/collaborate with ADP associates in sales and customer serviceExchange routine information with members of client project team, including priorities, timeliness, issues as they ariseQUALIFICATIONS REQUIRED:At least 3 years of experience working in a client service/customer service environmentAt least 1 year of business consulting experience.Bachelor's degree or equivalent in education and experienceJob RequirementsPREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:FPC certification highly preferredPEO Implementation experience/expertise highly preferredProven ability to maintain focus and work effectively with multiple demandsAbility to work both independently to provide solutions to the client and as part of a team to accomplish tasksStrong client relationship skills including the ability to influence clients and guide them to best solution to help resolve their client needsMust be comfortable working in a performance-based and structured environment while demonstrating high ethical standardsMust be able to recognize basic procedural issues as they arise, and escalate to the appropriate levelAbility to demonstrate learning agility and critical thinking skills and apply basic concepts in new situationsProficient in the latest web technologies and working knowledge of various operating systemsExcellent analytical skills and time management skillsExcellent communication skills both verbal and writtenProficient using Microsoft OfficeJob DetailsJob Type: Full-TimeSalaried: Salaried