IT Support Engineer

Cosmos Sport SA , member of JD Sports Fashion Plc , founded in September of 1982. First store opened in Heraklion‑Crete and since then the network expanded 107 further physical stores in Greece & Cyprus, 5 retail brands (JD Sports, Cosmos Sport, Sneaker10, Slamdunk, Rundome) 8 on‑line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1900+ highly skilled, self‑motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on‑line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e‑volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE. The IT Support Engineer is responsible for providing technical support to end‑users, resolving IT‑related issues, and maintaining computer systems and networks. This role involves troubleshooting hardware and software problems, installing and configuring IT equipment, and ensuring a high level of customer satisfaction. Responsibilities Provide technical assistance to end‑users, addressing hardware, software, and network issues. Respond to support tickets and ensure timely resolution Diagnose and resolve technical problems related to computer systems, networks, printers, and other IT equipment. Escalate complex issues to senior IT staff when necessary. Install, configure, and maintain computer hardware, operating systems, and software applications. Perform routine system updates and software installations. Assist with network setup and maintenance, including routers, switches, and wireless access points. Troubleshoot network connectivity issues. Set up new stores and warehouses from procurement to on‑site delivery of the project. Set up new user accounts, configure workstations, and ensure proper access rights. Deactivate user accounts upon off‑boarding. Maintain accurate records of IT support activities, including support tickets, equipment inventory, and configuration details. Update IT documentation as needed. Collaborate with other IT team members to address technical issues and improve IT support processes. Provide excellent customer service and ensure a positive user experience. Follow up with end‑users to confirm issue resolution and gather feedback. Follow IT security policies and protocols to ensure data protection and compliance with industry regulations. Report security incidents or vulnerabilities to senior IT staff. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience in a similar role will be considered as an asset. Strong knowledge of computer hardware and software systems. Experience in troubleshooting and resolving technical issues. Knowledge of networking concepts and protocols. Excellent communication and problem‑solving skills. Ability to work independently and collaboratively in a team environment. Benefits Competitive compensation package & performance bonus Health & Life Insurance Program Career development opportunities & education programs Enhanced academic advancement opportunities through our established university partnerships (with discounts of up to 75% at the European University of Cyprus, up to €3,000 at UCLan, and up to 60% at Mediterranean College) Integrated health & well‑being support for all employees, including free diagnostic tests at Euromedica diagnostic centres and seamless access to a mental health platform One day off, part of our “parents’ day off” program — offered specifically for the first day of school Generous employee discount in all our brands (Cosmos Sport, Sneaker10, Slamdunk, Rundome, JD Sports stores) Extras, discounts and perks – Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras! #J-18808-Ljbffr