ServiceNow Product Owner

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Ready to join us?

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

The ServiceNow Product Owner contributes to the growth, effectiveness, and profitability of the organization by leading the vision, development and operational excellence of our ServiceNow platform as a service for multiple customers, both internal and external. The Product Owner is a strategic and execution-focused individual who balances business priorities with sound architectural design and governance, adhering to out of box best practices while ensuring scalable and high-quality service delivery across domains.

The Product Owner may also be assigned to client engagements as a billable technical resource. This requires experience in solution consulting for ServiceNow and familiarity with a wide range of technologies. The Product Owner is expected to have the experience and background to perform all the duties described below for engagements that are focused on ServiceNow consulting/delivery management, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction, and other key aspects of solution based managed services. This role supports consulting revenues ranging between $5M and $10M annually.

Strategic Leadership

• Define and evolve the ServiceNow product vision and roadmap to support multi-tenant MSP operations.

• Champion domain separation strategy to ensure secure, scalable customer environments.

• Align platform capabilities with ITIL best practices and OOB functionality to minimize customization and maximize maintainability.

• Work with members of the management team to understand project and business priorities and schedule work with development staff based on those priorities.

• Exercise influence at many levels of the organization up to the Director Level.

• Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary.

• Lend expertise to internal IT teams and task forces as well as other IT projects/programs.

Product Development & Delivery

• Own the backlog and prioritize features, enhancements, and fixes across multiple customer domains.

• Collaborate with architects, developers, and QA teams to ensure timely and high-quality releases.

• Ensure ServiceNow projects / engagements are delivered with the highest quality, on time, and on budget

• Provide input to practice methodologies, standards and leading practices.

• Monitor and manage adherence to methodologies and standards to ensure activities occur as planned.

• Provide support in solution phases of sales engagement life cycle or in project planning phases.

• Provides project level of effort and cost estimation

Operational Excellence

• Oversee daily platform operations, ensuring SLAs, KPIs, and documented support processes are met.

• Partner with support and service delivery teams to resolve incidents and implement continual service improvements.

• Monitor platform health, usage, and performance across customer domains.

• Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; select and implement the most appropriate solution.

• Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis.

Stakeholder Engagement

• Act as the primary liaison between internal teams and external customers for platform capabilities and roadmap.

• Translate business needs into technical requirements and ensure alignment with platform strategy.

• Provide regular updates to leadership on product performance, risks, and opportunities.

EDUCATION AND EXPERIENCE

Required

• ServiceNow Certified System Administrator

• BA or BS degree in a related field

• Minimum 5 years ServiceNow product ownership, platform management, or solution architecture

• Minimum 5 years experience building, integrating and delivering enterprise-wide solutions

• Proven ITSM product/solution development management experience

• Practical, hands-on experience with various versions of the ServiceNow platform

• Strong Implementation experience on all core modules of the IT Service management product

Preferred

• ServiceNow Certified Implementation Specialist

• Certified Master Architect or Certified Technical Architect preferred

• ITIL foundations certification

• MS degree

• Work experience in professional services and consulting

• Experience working in an MSP or multi-customer environment

• Experience with several of the following ServiceNow products including: ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro , HAMPro, FSM, CSM, HRSD, SPM and IRM.

• Experience with NOW Assist AI development and configuration.

• Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered

• CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports. Service Mapping experience is also a plus.

• ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID , Digest Authentication, ODBC, Data Export, CTI

• Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services

• Proposal and/or Statement of Work development experience

SKILLS AND ABILITIES

• Excellent communication, stakeholder management, and agile delivery skills

• Product Development

• Understanding of resource management, organizational change management, risk management, quality management and integration management.

• Understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure.

• Awareness of new and emerging technologies

• Strong analytical skills and problem-solving skills needed to manage technical challenges on multiple projects/programs simultaneously.

• Leadership skills for product direction and motivation of technical teams that deliver quality services.

• Excellent management, interpersonal, communication, and organizational skills.

• Sound judgment and tact.

• Ability to work and team effectively with clients, management and project team members.

• Excellent written and verbal communicator.

• Collaborative.

Job Type & Location

This is a Permanent position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $148200.00 - $222400.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.