Lead ServiceNow Architect

Job Description We are seeking a ServiceNow Developer to design and build scalable, enterprise-grade solutions across workflows, integrations, and data models. This role requires strong hands-on development experience, a platform-first mindset, and the ability to deliver maintainable solutions in complex environments. Key Responsibilities Design and develop scalable solutions aligned to ServiceNow best practices and platform standards Build and maintain workflows using Flow Designer, IntegrationHub, and scripting (server/client-side) Develop and support REST/SOAP integrations, APIs, and event-driven data exchanges Design and implement Service Catalog items, request models, and fulfillment workflows Model and manage CMDB data, including CI lifecycle, relationships, and data quality Develop reusable components, integration patterns, and automation frameworks Troubleshoot and optimize platform performance, reliability, and scalability Support end-to-end delivery including design, development, testing, and deployment Collaborate with architects and stakeholders on solution design and technical direction Required Skills & Experience Mandatory 5+ years of hands‑on ServiceNow development experience Strong expertise in: Flow Designer and IntegrationHub Complex Service Catalog development and orchestration REST/SOAP APIs and complex integrations CMDB and data modeling CSM/Business Portal SLA / SLO Development Proficiency in Glide APIs & JavaScript (server‑side and client‑side) Experience with Business Rules, Script Includes, Client Scripts, and UI Policies Exposure to Service Mapping, Discovery, and Service Graph Connectors Strong understanding of platform performance, security, and best practices ITSM, CSM (Accounts, Contacts, Entitlements, Contracts, Case Management, Customer Orders), Event Management Preferred Skills Telecom Order and Service Management (OMT, TSM) Experience integrating with external platforms (network, monitoring, cloud, or configuration tools) Familiarity with DevOps practices and CI/CD pipelines Ideal Candidate Platform-first mindset with focus on scalability and maintainability Strong problem‑solving skills in complex, integrated environments Comfortable working in high-volume, workflow-driven implementations Self‑driven, with ability to operate independently and deliver results Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Wipro Technologies