Service Manager
First Point Group
Service Manager (Liquid Cooling Projects)
Location: Austin or remote in the US
Key Responsibilities
1. Project Lifecycle Management
- Take full ownership of liquid cooling projects throughout the entire project lifecycle, including planning, milestone management, risk control, execution, and customer acceptance.
- Coordinate with customers, internal teams, contractors, and third-party service partners to ensure successful project delivery.
- Manage project schedules, quality standards, resource allocation, and change requests.
- Ensure projects are completed on time, within budget, and in accordance with quality requirements.
2. Customer & Service Provider Management
- Serve as the primary operational point of contact for customers throughout the project and service lifecycle.
- Manage third-party service providers to ensure onsite services are delivered in compliance with company standards and customer requirements.
- Monitor service provider performance, including response time, service quality, documentation accuracy, and issue resolution effectiveness.
- Coordinate among customers, service partners, and engineering teams to resolve onsite technical and operational issues.
3. Service Operations Improvement
- Support a smooth transition from project delivery to after-sales service operations.
- Improve service processes, documentation systems, reporting mechanisms, and operational workflows.
- Provide field feedback to engineering and product teams and drive continuous improvement initiatives.
Qualifications
Required
- Minimum 3 years of experience in project management, service operations, field operations, or technical project management.
- Hands-on experience with commissioning, installation, and customer acceptance of liquid cooling equipment in data center environments.
- Proven ability to manage customer relationships, vendor coordination, and cross-functional collaboration.
- Strong communication, stakeholder management, and problem-solving skills.
Preferred
- Experience managing third-party service providers and external contractors.
- OSHA 30-Hour Certification or other relevant safety training certifications is highly preferred.
Vacancy posted 23 hours ago
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