Cancer Institute Oncology Program Access Coordinator - TGH Access Operations

Cancer Institute Oncology Program Access Coordinator - TGH Access Operations (260002BD) The Cancer Institute (CI) Oncology (ONC) Program Access Coordinator plays a critical role in ensuring timely, coordinated, and patient-centered entry into care. This position is responsible for managing the end-to-end new patient intake process, including triaging appropriate services, medical record acquisition and validation, and appointment scheduling across multiple service lines. Working collaboratively with clinical teams, operational partners, and leadership, the role ensures that patients are appropriately scheduled for their initial consultation. They proactively identify and resolve barriers to access, mitigate delays, and support organizational goals related to referral to first contact, time to first appointment, patient experience, and operational efficacy. All duties are performed in alignment with the mission, vision, and values of Tampa General Hospital, with a strong emphasis on accuracy, service excellence, and patient experience. Essential Functions Provides advanced patient triage utilizing department specific clinical algorithms, collaborating seamlessly across all service lines to ensure appropriate prioritization and timely access to care. Proactively requests, obtains and validates external medical records, imaging, and pathology to ensure a complete and accurate clinical record prior to the initial appointment, exercising sound judgment to elevate variances that fall outside established guidelines. Performs comprehensive pre-registration and registration activities, ensuring demographic, insurance, and clinical data accuracy while scheduling appointments with appropriate visit types, resources, and attributes aligned to clinical and operational requirements. Manages, maintains and coordinates the end-to-end flow of patient materials, including imaging, laboratory results, pathology and other critical documentation, ensuring readiness for all new patient consults. Tracks and audits the receipt of all required records, ensuring completion prior to the initial visit, and partners closely with clinical teams to triage delays, mitigate risks, and prevent disruption to the patient care continuum. Reviews insurance data, validates and enters information from the patient to ensure data accuracy. Schedules new patient appointments and consultations with a high degree of precision, balancing patient needs, provider availability and clinic capacity to optimize access and throughput. Serves as a key point of resolution for patient and staff concerns, addressing issues promptly and professionally, and escalating to leadership appropriates to ensure continuity of care and service excellence. Qualifications Associate's degree in General, Business, or Related Field. Three (3) years of prior experience in healthcare access, patient intake, scheduling or care coordination within an ambulatory, hospital or specialty clinic setting. Demonstrated experience working within complex, multi-service line environments, coordinating across clinical, administrative and operational teams. Working knowledge of insurance verification, benefits interpretation and authorization processes, including collaboration with financial clearance teams. An equivalent combination of education/certification and realized competencies may be considered. Location Tampa Work Location TGH Corporate Center 606 W Kennedy Blvd Tampa 33606 Remote Work Eligibility On Site Organization Academic Medical Group Inc Schedule Full-time, Planned Days: Monday, Tuesday, Wednesday, Thursday, Friday #J-18808-Ljbffr Tampa General Hospital