Service Supervisor

Transdev in Portland, OR is hiring a Service Supervisor. The Service Supervisor oversees on‑road transit operations to ensure safe, reliable, and compliant service delivery. This role provides frontline leadership to vehicle operators, responds to service disruptions, emergencies, and accidents, and conducts safety evaluations and investigations. The Service Supervisor coordinates vehicle and asset availability, supports incident reporting and documentation, delivers coaching and corrective action as needed, and collaborates with leadership to resolve operational issues and maintain service standards. Transdev Is Proud To Offer $30.25 – $41.44 (Union Collective Bargaining Agreement Payscale) Starting pay $30.25 with progression to $41.44 over 3 years. Vacation: 4 weeks per year Paid Sick Leave: 40 hours per year for full‑time employees; medical, dental & vision after 30 calendar days of employment for full‑time employees, life insurance, 401k retirement benefits after 90 calendar days of employment, and company holidays. Key Responsibilities Supervise on‑the‑road service to ensure safe, reliable, and compliant service delivery standards are consistently met. Demonstrate self‑direction and accountability by remaining focused on assigned work duties during work hours and maintaining productivity. Personal business during work time is not permitted unless approved in advance by management. Provide leadership to build and maintain a high‑performing team through effective communication, coaching, training, and performance management. Respond to operational emergencies and manage response and front‑line reporting to senior leadership in accordance with Transdev’s critical incident protocol. Conduct on‑the‑scene accident investigations; assist operators in completing accident reports, OSHA documentation, and safety violation reports. Perform vehicle operator safety evaluations, investigate and respond to accidents, incidents, and service disruptions, resolve operational issues, and assist transit passengers as necessary. Retrieve, review, and analyze onboard video footage to support incident and accident investigations. Conduct LYTX (Drivecam) coaching sessions and recommend corrective or disciplinary action for observed policy violations, as appropriate. Conduct Safety Improvement Plan (SIP) investigations and coaching in accordance with company standards. Document investigations, coaching sessions, and operational observations, and collaborate with department leadership to determine and implement corrective actions. Conduct regular yard sweeps to verify fleet condition, ensure vehicles requiring fuel are properly identified, and assist with fueling activities as operationally required. Observe and assist operators at common destinations and during service activities to ensure compliance, safety, and customer service standards. Conduct road evaluations in coordination with the Safety Manager and based on assigned evaluation routes and priorities. Assist operators with timely pull‑outs and conduct gate checks to monitor on‑time departures and service readiness. Coordinate the availability of assets required for service delivery, including vehicles, onboard equipment, fuel, winter weather supplies, and other operational resources. Coordinate vehicle movements and availability within the yard and for special events or service needs. During adverse weather conditions, actively monitor yard and fleet readiness by ensuring walkways are cleared and treated for snow and ice, vehicles are cleared of snow and ice, fleet vehicles are started early with heaters engaged, supervisor vehicles are prepared for service, and ice‑cleat usage policies are enforced. Maintain situational awareness and, during periods of reduced operational activity, proactively seek direction from management to ensure continued productivity. Perform other duties as assigned to support safe, efficient, and reliable service delivery. Qualifications Must be at least 21 years of age and possess a high school diploma, GED, or equivalent. Previous supervisory experience managing hourly employees required; 2–3 years of supervisory experience in a transit or transportation environment preferred. Minimum of five (5) years of driving experience. Possession of a valid driver’s license issued by the State of Oregon or Washington, with an acceptable driving record. Computer literate with working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint. Strong communication skills, including the ability to read maps, interpret transit operating rules, and understand company policies and procedures. Must meet all requirements for Department of Transportation (DOT) drug and alcohol testing and physical qualifications, when applicable. In accordance with DOT Regulation 49 CFR Part 40, the use of Schedule I substances, including cannabis, is prohibited regardless of state law. Physical Requirements Must be able to work shifts or flexible work schedules as needed. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Work environment will be a combination of both indoors and outdoors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us: View email address on click.appcast.io. Drug‑free Workplace Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre‑employment drug screen. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status. #J-18808-Ljbffr