Billing Specialist

Billing Specialist

We are seeking a detail-oriented Billing Specialist to review and analyze carrier freight bills, identify billing discrepancies, resolve duplicate or incorrect charges, and support the timely billing of customer orders.

Key Responsibilities

• Review and analyze carrier freight bills for accuracy.
• Identify and proactively resolve billing errors and duplicate charges.
• Communicate with internal teams, customers, and transportation providers to resolve outstanding issues.
• Obtain required documentation from transportation providers to support customer billing.
• Work with internal departments to resolve issues preventing orders from being billed.
• Maintain quality and service standards when working with internal and external stakeholders.
• Ensure billing issues are addressed promptly and appropriate parties are notified.
• Develop an understanding of internal systems and technologies used for daily billing activities.
• Support efforts to improve billing-cycle efficiency from carrier freight bill through customer payment.
• Identify opportunities to improve existing billing processes and reduce delays.

Qualifications

• 1+ year of experience in one or more of the following: Billing, Accounts Receivable, Accounts Payable, Audit, Transportation/Logistics, Load Planning.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to organize and present information clearly.
• Ability to work effectively with multiple internal and external stakeholders.
• Proficiency with Microsoft Office preferred.

Preferred

• Associate degree in Business, Transportation, Logistics, or a related field.
• Experience in freight, transportation, logistics, or carrier billing.
• Experience identifying billing discrepancies, duplicate invoices, or payment issues.
• Experience with billing or transportation management systems.