End User Support Specialist

Job Title: EUC Talent Required (L2/L3 Support) Job Type: Onsite Job Mode: Full Time Job Overview Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end‑user systems, infrastructure services, and shop floor applications. Key Responsibilities Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications . Provide end-user and system support across Syncreon, CLI, and other plant locations . Deliver onsite support for network changes, hardware installations, and system upgrades. Support and maintain the SCCM environment and assist with Microsoft Intune configurations . Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations. Manage hardware lifecycle activities , including asset tracking, shipments, replacements, and returns. Configure, manage, and troubleshoot printers, scanners, and peripheral devices . Provide L2/L3 support for: Windows and macOS operating systems Core infrastructure services Participate in plant leadership meetings and weekly change management calls . Support patching and upgrade activities in line with organizational standards. Adhere to defined operational standards, SLAs, processes, and service objectives . Maintain accurate documentation for service desk procedures and end-user processes. Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner. Coordinate with onsite hardware and service vendors for issue resolution and installations. Required Skills & Qualifications Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3) . Hands‑on experience with Windows OS, macOS, SCCM, and Intune . Exposure to manufacturing or plant IT environments is highly preferred. Knowledge of network troubleshooting, patch management, and security remediation . Experience managing hardware assets, printers, and scanners . Excellent communication, coordination, and documentation skills . Ability to work independently in an onsite plant environment . Preferred Experience Prior experience supporting shop floor systems in automotive or manufacturing plants. Familiarity with ITIL processes , incident management, and change management. Experience working with multiple plant locations and stakeholders. Seniority Level Associate Employment Type Full-time Job Function Accounting/Auditing Industries Computer and Network Security Referrals increase your chances of interviewing at TECEZE by 2x #J-18808-Ljbffr