Benefits Specialist

Support administration of retirement, medical, dental, vision, life, disability, and wellness programs Resolve employee benefit questions and issues, escalating complex matters as needed Monitor participant issues, identify patterns, and recommend process improvements Manage invoice processing, record maintenance, and other benefits operations Partner with external benefits vendors on administration, issue resolution, and service coordination Monitor vendor service performance and elevate trends or concerns Contribute to vendor updates, annual enrollment readiness, and program changes Maintain compliance records, plan files, documentation, and standard process materials Prepare standard, recurring, and ad hoc reports and supporting documentation Compile and analyze benefits, vendor, and employee support data Review participation, utilization, and service data to improve employee experience and program effectiveness Develop and distribute benefits communications and education materials Assist during annual enrollment with testing, employee support, and issue resolution Support projects involving benefits administration, process improvement, systems enhancements, and vendor implementations Track project deliverables and contribute to assigned workstreams Collaborate with HR team members, employees, vendors, and internal partners Requirements Bachelor’s degree in Human Resources, Business, Finance, or a related field, or an equivalent combination of education and experience 3–5 years of experience in benefits, HR, Total Rewards, finance, or a related analytical or operations role Strong attention to detail and organizational skills Ability to manage recurring responsibilities independently, apply sound judgment, and maintain accuracy in a detail-oriented environment Working knowledge of health and welfare benefits and employee support processes Proficiency in Microsoft Office tools, especially Excel and Outlook Experience supporting employee benefits, Total Rewards, HR operations, or related workforce programs preferred Familiarity with HR systems, case management tools, or benefits administration platforms preferred Foundational knowledge of artificial intelligence concepts and interest in applying AI-enabled tools preferred Ability to apply new technologies, including AI-enabled tools, with sound judgment, attention to data quality, and focus on improving employee experience preferred Interest in building broader knowledge across benefits, wellbeing, retirement, and leave programs preferred Demonstrated curiosity and growth mindset preferred Core Competencies Demonstrates expertise in benefits administration, including health and welfare benefits, employee support processes, and compliance management. Proficient in data analysis and reporting, with a strong focus on improving employee experience and program effectiveness through collaboration and process improvement. Highest-signal resume keywords Benefits Administration Data Analysis Microsoft Excel HR Systems Process Improvement Hard Skills Benefits Administration Data Analysis Invoice Processing Compliance Management Employee Support Processes Soft Skills Attention to Detail Organizational Skills Sound Judgment Curiosity Growth Mindset Industry Keywords Total Rewards Health Benefits Wellness Programs Retirement Programs Leave Programs Tools & Technologies Microsoft Office Excel Outlook Case Management Tools Benefits Administration Platforms #J-18808-Ljbffr