Salesforce Analyst

Salesforce Analyst

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics? The sale of Apple products and services fuels our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple. At the end of the day, we are here to grow our business through partnering with our consumer, enterprise, and education channel sales teams. As part of our Worldwide Sales Business Process Re-engineering (WW Sales BPR) group, you and your team will be responsible for implementing strategies, programs, tools and processes that enable the business to drive sales, improve customer experience, innovate the way we manage and support one of the largest channel operation in the world, among many other exciting goals. These solutions can be new technical capabilities, or transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. You will be delivering key initiatives that support a broad, cohesive sales solution strategy.

Job Responsibilities

We work closely with the business teams to become functional experts in key channel sales / end-user sales / merchandising / digital and physical retail processes and related solutions needs. We establish credibility as trusted advisors by listening, understanding business requirements and quickly providing options for consideration. Effectively leading discussions with various partners and intelligently asking probing questions that get to the real business needs (asking "why" and not just taking requirements at face value) will be essential to success in this role. Understand the strategy and the changing needs of the business via business workshop facilitation and roadmap development for future state. This will involve working with global management teams and colleagues across geographies. You will focus on recommending process innovation and efficiencies through current state process analysis, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile), leading-edge technology and process improvement ideas to challenge the status quo and deliver extraordinary customer-focused solutions. Be the inspiring leader in developing solutions as well as leading the project execution. It is important that you can think strategically, connecting the dots in the bigger picture, as well as being comfortable in the details of the deliverables. We propose solutions beyond what has been requested by our business partners. You will work on opportunities to build for scale by designing holistically, with a focus on flexibility and maintainability. Partner with leadership teams to craft business cases and budget for changes/projects. Set up success criteria for your initiatives that are clearly measurable and achievable through the scope of deliverables, then ongoing tracking against these success criteria. Adopt a standardized development lifecycle methodology for all projects- from mobilization to scoping, requirements, use case documentation, design, business readiness, testing and implementation. Support key business processes promoting application, data integrity, governance, and compliance. Manage the Salesforce application and be the expert to define, design and configure enhancements to Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce functionalities and business processes. Design and implement reports, dashboards and alerts that support the business processes and deliver business insight. Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs. Prepare the business for the change and adoption – Ensuring that from the very start of the project, there is a change management plan in place. By the time, we are live – the business is ready and excited to take on the adjustments to people, process and technology. Actively participate in ongoing discussions and engagements with Salesforce regarding Salesforce Experience Cloud, Sales Cloud, Marketing Cloud, Pardot, and Einstein Analytics / Tableau CRM.

Skills Required

Organized, with a natural inclination for both strategic and tactical planning and turn strategy into tangible deliverables. Resilient and tenacious with a propensity to persevere. Problem solving and root cause identification skills. Flexibility to work in ambiguous situations, highly matrix environments, and support other cross-program work-streams, as necessary. Ability to be detail oriented and can separate priorities from distractions. You are able to analyze business requirements to determine the most effective approach to serving the needs of the organization. High level of professionalism, energy and sense of urgency to make things happen. Ability to establish and maintain trust, credibility and build strong relationships. Ability to influence others and move toward a common vision or goal. Lead by example and support, encourage and develop team members. Exceptional written and verbal communication, and presentation skills, to audiences of varying seniority. Excellent active listening skills. Self-motivated individual, who thrives working in a global, matrixed, fast-paced environment. Experience working on projects with teams based outside the US including international engagements.

Related Technical Skills Required

Strong knowledge of Consumer, Retail, Enterprise channel & End customer sales. Experience in Sales operations, partner management & enablement preferred. 5 + years of experience as a business analyst and admin role leading enterprise-scale CRM, PRM projects. Deep understanding of Salesforce Platform functionality and best practices, with emphasis in Experience Cloud, Sales Cloud & Marketing Cloud. Strong experience in implementation; ability to determine whether requirements are configuration, customization, and/or integrations with external systems. Hands-on experience on configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc. Experience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities. Experience with Agile / Scrum delivery models. Prior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc. Working knowledge of process documentation & project management software. Experience working with large-scale, complex datasets and using salesforce data tools. Superior ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and reports to deliver business insight. Keen understanding of system security and controls.

Education

BS or equivalent degree in Business management, Computer Science, Engineering or related discipline required. MBA degree preferred.

Salesforce Certifications

Salesforce Administrator Certification (required) Agile SCRUM Master certification (preferred) Salesforce Experience Cloud Consultant Certification (required) Salesforce Sales Cloud Consultant Certification (preferred) Salesforce Marketing Cloud Consultant (preferred)