Regional Health Access Program Manager

Regional Health Access Program Manager

The Regional Health Access Program Manager is responsible for supervising Health Access Program Coordinators at all regional offices of CHN outside of the primary Denver office (Colorado Springs, Ft. Collins & Grand Junction) and may be tasked to supervise supportive staff that do not directly report to the Senior Health Access Program Manager or Health Access Program Director.

Essential Job Functions:

• Provide direct supervision and acts as Hiring Manager to Regional Health Access Program Coordinators outside of Denver
• Assist in all aspects of program development, implementation, reporting, and evaluation with guidance from the Health Access Program Director & Senior Health Access Program Manager
• Work with CDPHE/SDAP staff and Health Access Program Management in the development and implementation of programmatic goals, policies, and operational procedures
• Work with Director and CHN Quality Team to monitor quality of programs including ongoing quality improvement efforts, program evaluation, and programmatic outcome measures designed for the health access program
• Recommend innovative and alternative methods to improve processes
• Manage client feedback, complaints, grievances, and appeals
• Provides back up to staff regarding client issues and provides client services during peak open enrollment season and maintains a reduced ongoing caseload as necessary (not to exceed 25% of a Health Access Program Coordinator on an ongoing basis).
• Work with Management and Team Lead to conduct trainings during staff transitions (onboarding, position changes, quality improvement processes)
• Works with Health Access Program Management and Team Lead to identify and meet additional team training needs, goals, and priorities.
• Meet all deadlines agreed upon with the Health Access Programs Director
• Serve on relevant internal and external workgroups and coalitions as requested
• Recruit and maintains high quality staff; conducts performance reviews; ensure appropriate and adequate staffing and scheduling
• Set expectations of teamwork within and across departments
• Assist staff to improve their skills and identify professional development needs with Director
• Work with supervisors at co-located clinics to onboard CHN coordinators at respective clinic locations and manage relations between CHN and those clinics
• Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities.
• Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues. Cultural Competency/Sensitivity.

This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

Qualifications: Previous supervisory experience highly desired. Previous experience with and understanding of health insurance and public benefits (Medicare, Medicaid, employer, marketplace/off-market enrollment, and/or insurance billing processes). A strong preference for completion of Connect for Health training and at least one open enrollment season. Experience with direct client contact and/or a customer service background. Background in programs rooted in serving People Living with HIV. Strong commitment to working within a diverse setting with diverse populations. Consistently seeking opportunities to improve ability to provide inclusive and trauma-informed approaches in client services. Ability to collaborate effectively with small and large teams within CHN regional offices. Ability to prioritize workload and function independently. Training in cultural competency is preferred.

Supervisory Responsibilities: Recruits and maintains high quality staff. Ensures appropriate and adequate staffing and scheduling. Sets expectations of teamwork within and across departments and models collaborative behavior. Understands and communicates CHN mission and values, along with relevant policies and procedures to staff members. Reviews quality of paperwork, data entry, session notes, and referrals. Assists staff to improve their skills and identify training and professional development needs.

Education: Bachelors or Master's Degree in Finance, Human Services, Social Work, and/or equivalent combination of education and experience in related field required. Importantly, candidates with lived experience can substitute educational experience.

Software Utilized: Proficiency with Microsoft Office applications such as Word, Excel, Outlook, and Teams is required. Candidates should be comfortable working with client database systems and learning new software tools as needed.

Physical Demands and Work Conditions: Works in an office environment. May travel via automobile or airplane to offsite locations or for CHN business. Must have and maintain a valid Colorado driver's license and auto insurance on personal vehicle. Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding. The ability to sit, stand, and engage in extended periods of screen time or communication by phone is necessary to perform the essential duties of the role.

As employees of a charitable organization, all CHN staff share the responsibility of serving as ambassadors for the organization in the community. This can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities in a way that is meaningful to each employee.

Benefits

Why Work at CHN?

As a full-time employee, you will enjoy a competitive benefits package, which includes:

Health & Wellness Benefits: Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)

Employee only share of health insurance premium is 100% paid for by CHN

Paid Time Off (PTO): Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).

Retirement Savings: 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%

Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities

Additional Benefits: Flexible Spending Accounts (FSA), Health Spending Account (HSA), Voluntary, EAP

Eligible for Federal Loan Forgiveness Program

How to Apply

Click on the "Start Application" Link above. Please include a cover letter.

All offers of employment are subject to the completion of a criminal background check, reference and if applicable to your position a driving record check. A criminal conviction does not automatically disqualify a candidate from employment. We evaluate all background check results in relation to job-related requirements.

Colorado Health Network is an Equal Opportunity Employer (EOE).