Clinical Manager, Specialty Pharmacy Patient Services

Clinical Manager, Specialty Pharmacy Patient Services

Help lead specialty pharmacy teams that make a difference in patient care.

We're seeking an experienced healthcare leader who enjoys building strong teams, improving processes, and delivering excellent patient experiences. This role is ideal for someone with a pharmacy background who thrives in fast-growing, collaborative environments.

As the Clinical Manager, Patient Services, you'll oversee teams supporting specialty pharmacy services across hospital and clinic settings. You'll play a key role in coaching team members, driving performance, and ensuring best-in-class support for patients and partners.

What You'll Do

• Lead and support teams including Specialty Pharmacy Liaisons and other patient support roles
• Coach, train, and develop team members through regular feedback and performance management
• Ensure consistent use of best practices related to prior authorizations, financial assistance, refills, appointments, and patient outreach
• Partner closely with clinics, pharmacies, and internal teams to deliver a seamless patient experience
• Monitor performance metrics and help teams meet service, growth, and patient outcome goals
• Identify opportunities to improve workflows, efficiency, and patient satisfaction
• Build strong relationships with clinic leaders, pharmacy teams, and internal stakeholders
• Ensure team coverage and continuity of service
• Share performance updates and contribute to strategic initiatives such as new clinic launches

What We're Looking For

• PharmD, RPh, or BS in Pharmacy (required)
• Active pharmacist license (required)
• 5+ years of experience in a healthcare or pharmacy setting with patient and clinician interaction
• 2+ years of people management experience (preferred)
• Experience working with physicians, nurses, and healthcare teams (outpatient or clinic setting preferred)
• Strong communication, organization, and problem-solving skills
• Comfortable managing performance metrics while maintaining clinical quality
• Proficient in Microsoft Office (Excel and Word); able to quickly learn new systems

You'll Thrive Here If You Are

• A motivating, supportive leader who enjoys developing others
• Patient-focused and service-oriented
• Organized, dependable, and detail-driven
• Collaborative and comfortable working in close-knit teams
• Passionate about improving access to specialty medications

An employee in this position can expect a salary rate between $100,000 and $150,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

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