Customer Service Representative

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Dental insurance

About the Role:

Priors Tires LLC is looking for a skilled and dependable Tire Technician & Road Service specialist to join our team in Santa Cruz, CA. This is a hands-on role where you'll keep customers safe on the road - whether in the shop or out in the field. If you love working with your hands and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:

• Mount, balance, and install tires on a variety of passenger, commercial, and light truck vehicles
• Perform tire rotations, flat repairs, and valve stem replacements
• Respond to road service calls and provide on-site tire assistance to customers
• Inspect tires for wear, damage, and proper inflation, advising customers on replacements
• Operate tire mounting and balancing equipment safely and efficiently
• Maintain a clean, organized, and safe work environment
• Provide excellent customer service and communicate service needs clearly

Requirements:

• Prior experience in tire service, automotive maintenance, or a related mechanical field preferred
• Valid driver's license with a clean driving record - road service driving required
• Ability to lift 50+ lbs and perform physical, hands-on work in various weather conditions
• Familiarity with tire mounting, balancing, and repair equipment is a plus
• Strong problem-solving skills and ability to work independently in the field
• Reliable, punctual, and team-oriented with a strong work ethic
• Excellent customer service and communication skills

About Us:

Priors Tires LLC has been a trusted name in tire sales and service in the Santa Cruz, CA area, delivering quality workmanship and honest service to every customer. Our customers keep coming back because they know they can count on us for fast, reliable, and affordable tire solutions. Our team enjoys a supportive work environment where hard work is recognized and every day brings new challenges to tackle.