Hybrid Remote Insurance Customer Service Rep

Job Description

Job Description

Giannone Insurance Agency has been a trusted partner to individuals and families for over 15 years, offering tailored insurance solutions with personal attention and exceptional service. We pride ourselves on being more than just an insurance provider; we are advisors, partners, and a source of security for our clients. Our supportive and respectful workplace values work-life balance, ongoing education, and professional growth, empowering our team to thrive both personally and professionally.

We invite you to become a part of our dynamic team as a Licensed Insurance Customer Service Representative . In this hybrid role, blend the flexibility of working remotely with the chance to connect with our Michigan community. Your role will be pivotal in ensuring the satisfaction and support of our policyholders, offering expert guidance and personalized solutions to meet their insurance needs. Embrace an environment that values growth, teamwork, and the opportunity to make a difference in our clients' lives.

If you are enthusiastic about providing exemplary customer service and seeking a welcoming and motivating workplace, we are eager to meet you!

Responsibilities

Client Support : Provide expert assistance to policyholders, addressing inquiries and resolving issues efficiently and courteously.

Policy Management : Assist clients in understanding, managing, and updating their insurance policies as needed.

Claims Assistance : Facilitate claims processes by guiding clients through procedures and ensuring timely resolution.

Client Communication : Maintain regular and proactive communication with clients to ensure their needs are consistently met.

Documentation : Accurately document and update client interactions, policies, and claims in the company database.

Continuous Learning : Stay informed on the latest insurance products, services, and industry trends to better serve clients.

Requirements

Licensing : Active State of Michigan Property & Casualty License is required.

Experience : Previous experience in customer service or insurance is desirable.

Communication Skills : Outstanding oral and written communication skills are necessary.

Customer Focused : A commitment to providing exceptional service and understanding customer needs.

Technologically Proficient : Ability to navigate CRM software and related tools efficiently.

Adaptability : Capability to work both remotely and in the office, maintaining excellent productivity.

Team-Oriented : Strong ability to work collaboratively with team members, enhancing the work environment.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Mon-Fri Schedule
• Flexibility with Work Location (Home Optional)