PROJECT MANAGER

Job Description

Job Description

Position Title: Project Manager
Team:  A/V Integration
Manager:  VP of Operations, Integration
Office Location: Grand Rapids, MI

Who We Are

Bluewater Technologies Group, Inc., founded in 1985, is the only woman-owned business of its kind, bringing together multiple industry-leading teams under one roof. Our mission is simple: unlock the potential of spaces. That potential might mean helping organizations communicate more clearly, operate more efficiently, or even monetize their environments in new ways. From large-scale events and brand activations to workplace environments and permanent installations, we transform spaces into places that connect, inspire, and perform.

At Bluewater, you’ll find planners, makers, and innovators working side by side—blending creativity, technology, and strategy to deliver experiences that matter. Rooted in our EPIC values (Excellence, Passion, Integrity, Collaboration— and Fun!), we’re driven by a shared purpose: to make people smile.

Role Summary

The A/V Integration Project Manager (PM) drives the successful delivery of complex A/V integration projects, ensuring they are completed on time, within budget, and to the highest standards of quality. This role blends strong technical expertise in professional audio-visual systems with proven project leadership skills. The PM acts as a trusted partner to clients, engineers, and installation teams, ensuring alignment, accountability, and exceptional outcomes.

Key Responsibilities

• Lead all phases of the project lifecycle, from planning through closeout, with accountability for scope, schedule, and budget.
• Partner closely with engineering, programming, procurement, and installation teams to ensure design intent and technical standards are met in the field.
• Develop and manage detailed project plans, schedules, and budgets, adjusting as needed to keep projects on track.
• Establish and communicate clear success criteria, risk mitigation strategies, and contingency plans.
• Maintain strong client communication and serve as the primary point of contact throughout the project, ensuring all interactions reflect professionalism, clarity, and a partner-oriented approach.
• Monitor and proactively improve client satisfaction, supporting Net Promoter Score (NPS) goals through responsiveness, issue resolution, and professionalism.
• Collaborate with Installation Supervisors to align staffing and subcontractor needs; support resource planning by monitoring associate costs and ensuring alignment with project proposals and statements of work.
• Proactively identify and resolve project challenges, with an emphasis on risk management and issue prevention.
• Monitor financial health of each project—track revenue, margins, and variances; escalate potential issues such as cost overruns, claims, or back charges.
• Ensure adherence to change management processes and accurate documentation of scope changes, submittals, and approvals.
• Lead formal project kickoff meetings with sales, engineering, installation partners, finance, and clients to align on scope, schedule, and expectations.
• Ensure comprehensive project closeout—confirm as-built documentation, final deliverables, and lessons-learned reports are complete and archived.
• Motivate and guide project team members and subcontractors to deliver high-quality results and uphold accountability.
• Build and maintain strong business relationships with clients, vendors, partners, and Sales counterparts, enhancing trust and long-term opportunities.
• Work in close partnership with the Sales Team to ensure seamless project handoffs, clear communication, and shared accountability for client satisfaction; foster positive collaboration to minimize friction and strengthen cross-team synergy.
• Participate in project post-mortems and deliver actionable recommendations for continuous improvement.
• Contribute to the evolution of project management best practices, tools, and processes across the Integration team.
• Other duties as assigned.

 

Skills & Qualifications

• 4+ years of project management experience in A/V integration or related industries.
• Solid technical expertise in A/V systems, including signal flow, control systems (Crestron/AMX/Biamp/Extron), DSPs, video distribution, audio reinforcement, conferencing platforms, and networking fundamentals.
• Familiarity with AIA project documentation (drawings, submittals, change orders, schedules) is highly valued.
• Proficient in documentation practices using M365 platform; disciplined in maintaining project workbooks, trackers, and change order documentation.
• Proficiency with project management tools (Wrike, or equivalent) and Excel skills desired.
• Understanding of construction methods and materials, including low-voltage systems and jobsite safety practices.
• Demonstrated financial acumen: proven ability to manage budgets, track costs, and drive profitability.
• Proven leadership in managing cross-functional teams and subcontractors, with strong conflict resolution and negotiation skills.
• Excellent organizational, prioritization, and time management skills in fast-paced, high-pressure environments.
• Exceptional written, verbal, and presentation skills; able to influence and build trust with executive-level clients and stakeholders.
• Valid driver’s license and acceptable motor vehicle record; ability to travel regularly to job sites as required.
• Adaptable, resourceful, and committed to solving problems while maintaining focus on client satisfaction, with a positive, can-do attitude and a solutions-focused approach.
• AVIXA CTS, or equivalent, certification is highly desirable.
• Proven ability to collaborate effectively with Sales counterparts; understands that positive cross-functional teamwork between Operations and Sales is essential to project and client success.
• Q360 proficiency is highly desirable but not required.
• Passion for technology, continuous learning, and delivering projects that exceed expectations.

Why Join Us

• Grow your career through leadership development, certifications, and exposure to cutting-edge A/V technologies while making a direct impact on flagship client projects and company growth.
• Be part of an innovative, growth-focused culture that prioritizes continuous improvement and partnership between Operations and Sales.
• Work on high-profile A/V projects that shape client experiences across industries.
• Direct opportunities to influence client satisfaction, company growth, and industry innovation.
• Competitive compensation, comprehensive benefits, and ongoing support for certifications and leadership development.
• Thrive in a collaborative, People-Centric culture built on our EPIC values: Excellence, Passion, Integrity, and Collaboration - while Having Fun!
• Enjoy the flexibility of our hybrid work policy, with a balance of in-office collaboration and work-from-home days designed to support productivity, teamwork, and work-life balance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to sit or stand for extended periods.
• Occasional walking on level surfaces during the workday.
• Occasional reaching above shoulder height or below waist level for filing or storing materials.
• Position may occasionally require lifting up to 25 pounds (files, equipment, or computer materials).
• Proper lifting techniques required.

Additional Information

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Leadership reserves the right to modify, add, or remove duties as necessary to meet business needs. All employment at Bluewater Technologies Group, Inc. is at-will and subject to company policies and procedures.

Apply today to join Bluewater Technologies and help us create memorable experiences that leave a lasting impression!

Bluewater Technologies Group, Inc. is a woman-owned business that is an Equal Opportunity Employer committed to creating a diverse, equitable, inclusive, and welcoming company culture. We do not discriminate against candidates and employees because of their gender, gender identity, race, disability status, ethnicity, national origin, age, sexual orientation, education, religion, veteran status, or any other protected status under the law. We are committed to building a work environment where everyone’s thoughts, ideas, and perspectives matter, while ensuring that all individuals are treated fairly, have access to the same opportunities, and are given the resources they need to succeed in their job, regardless of their background.