Client Office Phlebotomist FLOAT-Full-time Days SD

Overview The salary range for this position is $19.81 - $26.74 hourly. Placement within the range depends on relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range follows the rules in the collective bargaining agreement. Northwestern Medicine offers a comprehensive benefits package to support physical, emotional, and financial well-being and protection for unexpected life events. Learn more in the Benefits section at jobs.nm.org/benefits. Northwestern Medicine is a community of colleagues dedicated to delivering world-class care in partnership with Northwestern University Feinberg School of Medicine. We value diverse perspectives and experiences and support equity and a culture of service. We offer comprehensive training and development opportunities, mentorship, educational support, and student loan repayment. Flexible work options and a Total Rewards package support work–life balance. We encourage volunteer opportunities and participation in workforce-led resource groups to drive inclusive change. From discovery to delivery, help shape the future of medicine. Responsibilities Performs phlebotomy and other lab specimen collections per age-related standards. Provides appropriate post-phlebotomy patient care. Identifies need for patient medical assistance and calls code as appropriate. Reviews refrigerator temperature and QC/QA records; documents findings and reports to supervisor or manager. Uses manual requisitions and labels specimens appropriately; processes specimens according to established protocols and policies. Procures blood specimens from infant, adult, geriatric, and wheelchair-bound patients and demonstrates competency for age-related responsibilities. Understands operation and maintenance of equipment pertinent to the job. Follows up on all outstanding orders and communicates draws/charges/results to client office staff; performs other duties as assigned. Obtains written physician orders with required information and accurately orders laboratory tests in computer systems. Prioritizes tasks and is able to multi-task. Maintains a low recollection/cancellation rate and completes phlebotomy within cost targets. Follows two-patient identifiers and handwashing safety goals. Maintains professional demeanor and provides accurate information and timely updates to patients and customers. Works collaboratively with coworkers and communicates effectively; respects diverse opinions and styles. Uses resources efficiently and manages the work schedule to complete tasks on time. Supports cost reduction, process improvements, and service growth efforts. Notifies laboratory or physician of problems with specimen procurement to ensure optimal care; follows up on test results with appropriate individuals in a professional manner. Continuously updates information as needed and demonstrates compliance with policies and safety standards. Maintains a safe work environment and adheres to all safety requirements and hospital policies. Performs clerical duties related to handling and processing lab specimens and communicates with team members to complete tasks independently. Travel to additional sites when needed. Qualifications Required: High School diploma or equivalent. Phlebotomy certification through a nationally recognized organization or formal training from a phlebotomy program, or one or more years of phlebotomy experience in a healthcare setting. Preferred: Experience performing phlebotomy across a broad range of patient types. Experience processing lab specimens, transferring specimens, and operating a centrifuge. Familiarity with medical EMR systems and knowledge of medical terminology. Valid driver’s license and auto insurance. Additional Information Equal Opportunity: Northwestern Medicine is an equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status. Background Check: Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. You will be required to complete an authorization and disclosure form to allow a background check. Results are evaluated in accordance with local, state, and federal laws. Artificial Intelligence Disclosure: AI tools may be used in portions of candidate review, but all employment decisions are made by a person. Benefits: A wide range of benefits is offered to support well-being and protection for life events. See the Benefits section for details. Sign-on Bonus Eligibility: Internal employees and rehires who left within 1 year are not eligible for a sign-on bonus. New graduates may be eligible depending on the job family. #J-18808-Ljbffr